WHAT IS YOUR DEFICIT RATING

[lurehouse]

Just wondering how others are doing with there deficit rating,I ,am down to .97% with items not as described but I have a near perfect record for over 10 years and no-one has ever contacted me to complain that the item they received is not what they purchased.I think I will just keep dropping from now on but I have good products and do not understand why some buyers choose to give me a low rating.

What happens if i drop below 2% do I get excluded from searches and will I get the boot from ebay,this is such a ludicrous situation that I can only see one end for me and that is out of here for good I think?......................

[chameleon54]

My accounts range from 0.37 % to 0.84% defect ratings. These have been fairly stable since the scheme was introduced.  My understanding is that once a sellers defects reach 2% they lose top rated seller status. Most sellers report this makes little difference to their rankings or sales. Once defects reach 5% ebays information suggests rankings may be affected or accounts restricted, possibly to buying only. If a seller has defects of 5% there must be something pretty major going wrong.

[cq_tech]

That's not necessarily the case at all, I'm afraid. A 5% defect rating essentially means that the seller has received one defect for every 20 sales, and given how easy it is to receive a defect these days, that really doesn't leave a lot of room to move. You can be a good seller yet still end up being restricted from selling altogether for some pretty minor reasons.

As an example, a seller can have 100 sales with a feedback rating of 100% yet still be restricted from selling because they've accumulated 5 defects for issues such as low DSRs for postage time, cancelled transaction, items not received through no fault of their own, or a DSR score of 3 for Item Description (especially when the buyer is only told that a 1 or 2 will give the seller a defect, but not a 3). Neutral feedback also counts as a defect yet how many buyers use that unfairly?

[lurehouse]

I wonder do these rules apply to the big retail sellers like TARGET,DICK SMITH,GOOD GUYHS ECT I very much doubt it..I had a guy leave me 4 neutrals becuase he wasnt happy with the packaging as I refuse to use plastics such as bubble wrap becuase it is better for the enviroment to use cardboard ect.I think this is designed to get rid of us smalller sellers in the long run.There will be more shocks in store for us smaller sellers this year I beleive................... 

[dylan11235813]

0.48

am I correct in thinking that if a buyer purchases 2 items and combines the order, it can result in 2 defects (added to the main count)?

[clarry100]

We had this happen... long story... on here in another thread.

The disgruntled buyer left us 6 NEGs on a single multiple order paid in one transaction.

Those NEGs counted as 6-defects. Almost put us out of TRS limits in just 6x mouse clicks.

But if they were 6-POS's then they would only count as ONE. Go figure! Slammed with the big stick again.

Fortunately we are on a 3-monthly report cycle becasue of our sales volume so they are almost worn out now.

[digital*ghost]

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@clarry100 wrote:

Those NEGs counted as 6-defects. Almost put us out of TRS limits in just 6x mouse clicks.

But if they were 6-POS's then they would only count as ONE. Go figure! Slammed with the big stick again.

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Sadly, it's true that every item counts as a single transaction for the purposes of defect rates. 😞

For example, 1 x item A, and 2 x item B could be 2 or 3 transactions, depending on whether the buyer purchased item B separately or put '2' in the quantity field, even if they paid for them all at the same time...

But, that also means that if there are 100 buyers who bought 5 (separate) things each, it's 500 transactions, so 2 defects from 1 buyer would be 2 / 500 regardless of how many individual orders make up that 500 (it could be one other buyer who purchased 498 different items in a single day - you'd only get 1 FB score, but it's 498 transactions).