on 15-05-2015 07:48 PM
Folks,
What are the 'rules' around leaving feeback? I've always been undert the impression that the buyer leaves feedback first and then the seller leaves feedback. What are your views?
Thanks!
on 16-05-2015 11:33 AM
I think this issue has resulted from the perception of the old Ebay - i.e. the days when Sellers were able to leave honest & factual Feedback for Buyers.... I tend to agree with both sides of the argument here & I honestly don't know what the answer is...
My own practice is to leave FB AFTER receiving it for the simple reason that I then know that my Buyer has rec'd the order & is happy... HOWEVER, I now also send a message on receipt of the Order thanking the Buyer & also explaining my Policy. I've found that this seems to sit well & as far as I know, nobody has had any issues with that.
I also send another once I've despatched the Order & include the following :
"Hello Again, Just a quick note as promised to advise that I posted your order this morning.
PLEASE BE AWARE THAT EBAY'S ESTIMATED DELIVERY DATES ARE USUALLY INCORRECT. It often takes Australia Post a lot longer to process & deliver your parcels which is completely out of the control of Ebay Sellers.
If you are happy with everything when it arrives please don’t forget to leave me Feedback. If not please contact me.
Thanks Again, Kind Regards,"
I've found that also seems to help.
But I've said this MANY times & will say it again - IMHO the entire FB System is SERIUOSLY in need of a revamp, if not abolished altogether. - I know that Buyers need some way of being able to tell how good or bad a Seller is & I believe that Sellers also need some way of knowing if their Buyer is a Scammer or one of the many Serial Non Payers.... As a result of the MBG etc the numbers of Scam Buyers are almost the same as the Scam Sellers these days...
Ebay also doesn't help with their many confusing Policies & crazy Rules.....
on 16-05-2015 04:25 PM
on 16-05-2015 05:28 PM
@donnashuggy wrote:You are talking about unsatisfied buyers.
-_-
Your comments are contradictory.
"The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue"
I responded to this to say that timing isn't irrelevant for a lot of buyers, because in order to satisy some customers, a seller needs to leave FB first, so the response "you're talking about unsatisfied customers" is basically a repetition of what I said, without the qualifying points.
I receive requests for feedback in the "message to seller" accompanying payment, so I haven't even had a chance to dissatisfy the customer, with the product, service, or my FB choices, as such. Heck, I even get requests for feedback days after I've already left it, sometimes after the buyer leaves it for me (so not a delayed message to request it, because they mention the FB they left me), and their FB / DSRS left indicate they are very satisfied customers, at least with the product and service...up to a point, obviously, because they still feel like something is missing. (And not a case of the FB being invisible, which I know happens sometimes, they just don't check, but I presume in those cases the buyers are otherwise more than happy, but feedback is still an issue).
on 16-05-2015 06:59 PM
@donnashuggy wrote:Feedback is not an issue for satisfied buyers. That is my point
Donna ... you've lost me on this one too .... ??
on 16-05-2015 07:29 PM
on 16-05-2015 07:38 PM
Thanks Donna ... I think LOL ... I must confess that I totally misunderstood one of your earlier posts which was:
"The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue. It is only when sellers gravitate towards a barely acceptable (or lower) standard of satisfaction that the perception of feedback coercion and the negative implications that may conjure up, enters the minds of customers".
on 16-05-2015 07:44 PM
on 16-05-2015 08:57 PM
@donnashuggy wrote:I'm referring to the buyers previous transactions leading up to the one with the problem.
All these problems can be eliminated by leaving feedback on payment.
But as I said, that is in direct contradiction to the comment re: timing of feedback being irrelevant for very good sellers, because you're saying quite specifically that "all of these problems can be eliminated" via timing of feedback (I still, respectfully disagree, particularly since not even the very best of sellers can change the experience a buyer had with a different seller, and alter a buyer's attitude re: feedback ettiquette. (And that is often how it is viewed, as an obligatory courtesy, which is somewhat removed from satisfaction with transactions, though still related).
Several years ago, I had a friend who would visit me, and each time she left, I would stand up and see her to the door. She probably never really thought about me doing that at all.
This one time, however, I didn't do that because I was sitting on the couch with something on my lap. Not only did it not go unnoticed, but she was offended I didn't extend the courtesy I always had previously - offended enough to say something about it.
That particular problem could have been eliminated by never standing up and seeing her to the door.
on 17-05-2015 12:36 PM
I'm not sure we are on the same page, You are being simplistic in assuming that all buyers who get nasty about feedback timing do so on every occasion.
I am saying that these vengeful buyers become irrelevant to a seller who leaves feedback on payment.
I don't alter their mindset, myself and the buyer are just never on each other's radar.
This is not why I leave feedback on payment, it is simply a bonus of the practice, one of many.
on 17-05-2015 01:33 PM
@donnashuggy wrote:I'm not sure we are on the same page, You are being simplistic in assuming that all buyers who get nasty about feedback timing do so on every occasion.
I am saying that these vengeful buyers become irrelevant to a seller who leaves feedback on payment.
I don't alter their mindset, myself and the buyer are just never on each other's radar.
This is not why I leave feedback on payment, it is simply a bonus of the practice, one of many.
No, we're not on the same page, because you're dead wrong about what I'm "assuming".
You did not initially say that vengeful buyers are irrelevant to sellers who leave FB on payment, you said that the timing of feedback is irrelevant to very good sellers. Saying that vengeful buyers become irrelevant to sellers who leave feedback on payment means that the timing of feedback is not irrelevant to sellers, thus contradicting your initial comment. Unless you meant to suggest that only very good sellers leave feedback on payment, and that it becomes irrelevant because then no one has to think about this as an issue.
Besides which, I'm not talking about nasty or vengeful buyers at all, or people who do something like leave bad feedback or low DSRs, or find something else to be unhappy about, because FB wasn't left on payment. I din't even mention those things, save for an earlier comment mentioning that the people who do do something adverse because they didn't get feedback on payment, or before they left it, wouldn't affect most sellers in the grand scheme of things (because they are relatively few and far between).
I am talking about a basic, overarching belief and expectation many buyers have over what should happen and when, and that feedback timing is a matter of courtesy for them. There are a lot of threads started here from buyers who feel so strongly about this that they're "sick of sellers" who don't leave feedback first, many of them have no other issues, no negs / neuts left etc, and they are otherwise happy eBayers, and a lot of other buyers, who don't feel strongly enough to create a thread, or even consider doing anything but notice when a seller doesn't leave them feedback first, chime in with how they feel about it. Which means there are a lot of people paying attention to feedback timing, whether the seller is any the wiser about how it's affecting the perception of the transaction or not, so I contested your statement that feedback is irrelevant for very good sellers, because of this (and because - if you did mean it that way - I would contest the notion that very good sellers leave FB first).
For full disclosure, 99% of the time I leave FB on payment, on some occasions the buyer has been problematic prior to payment, in which case I often choose to leave them no feedback because I can't say anything nice. And every so often it takles me a day or two for certain speacial buyers (regular customers), because I'm trying to think of something unique to say, and I'm not very good at doing that, particularly with the succinctness 80 characters requires.