WOW!! Thank you EBay.

Hi Robert,

Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:

  • Automatically set 11 of your detailed seller rating(s) to 5 stars from qualifying transactions
  • Prevented 2 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.

We'll continue to improve our monitoring, detection systems, and policies to protect sellers like you. To see these updates, go to your seller dashboard.

 

My question is: How can I see what transactions do these apply to?

Message 1 of 24
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Re: WOW!! Thank you EBay.

**bleep**

Message 11 of 24
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Re: WOW!! Thank you EBay.

saarzi
Community Member
  • Automatically set 34 of your detailed seller rating(s) to 5 stars from qualifying transactions
  • Prevented 1 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

 

Riiighhttttttt.   Those "qualifying transactions" qualify because *I* set them to qualify so they SHOULD be auto removed no matter what, regardless.

 

 

AND..

 

 MBG thing is just **bleep** - they say this every month, random numbers, yet Ive not had a refund request at all - youd think if Ebay didnt allow a buyer to open it early, and they werent happy with the product, theyd try again the next day. But this has NEVER happened.  

Message 12 of 24
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Re: WOW!! Thank you EBay.

Me too If they are so good how come we Cannot See THE ITEM NUMBERS Involved.

 

More Ebay **bleep**

 

Here's how we protected your selling account

 

Hi Martyn,

Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:

 

  • Prevented 2 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

 

We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.

We'll continue to improve our monitoring, detection systems, and policies to protect sellers like you. To see these updates, go to your seller dashboard.

 

Go to seller dashboard

 

 

 

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Message 13 of 24
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Re: WOW!! Thank you EBay.

Just received one tonight,deleted it ,nice try ebay lol

Message 14 of 24
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Re: WOW!! Thank you EBay.

awwww thanks alot eBay for protecting us all from eBay

 

Cat IndifferentCat Frustrated

 

 

Message 15 of 24
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Re: WOW!! Thank you EBay.

I also question this crop - I just received the same message. I'm sitting on 100%, 5 stars all round, with 1 defect from a neutral 11 months ago (looking forward to it dropping off, probably just in time to cop another one).

 

I get eBay's "We've done you a big favour" email, think "Bingo, maybe that defect's gone", but no difference to my dashboard whatsoever.

 

I just don't get what they are supposed to have done for me when it makes no difference to what I, or my sellers can see about me.

 

So much smoke and mirrors, methinks,

 

Cheers,

Marina.

Message 16 of 24
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Re: WOW!! Thank you EBay.

These emails are lies and I can prove it.

 

Mine says, "Prevented 3 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months".

 

My store has been closed for almost THREE months (while I move house and just take a break from selling) so I'm trying to work out how eBay prevented these in the last TWO months?This would mean that the buyer opened them in February or March.

 

I posted my last order on January 15. So even if the buyer tried to open it on February 1st, that's still a full two weeks (which would not be too early . . .)

 

 

 

Message 17 of 24
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Re: WOW!! Thank you EBay.

Here's mine.

 

  • Removed 2 transaction defect(s) from your seller dashboard
  • Automatically set 148 of your detailed seller rating(s) to 5 stars from qualifying transactions
  • Prevented 11 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months

 

Thank you Ebay. Smiley Surprised

Message 18 of 24
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Re: WOW!! Thank you EBay.

liars liars pants on fires!

Message 19 of 24
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Re: WOW!! Thank you EBay.

I had 7 MBG's stopped. Funny, I've never had one opened against me yet either!

Message 20 of 24
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