What Australian ombudsman do I contact to file a complaint against ebay?

[schmoolou]

I have beeen trying to sort an issue with ebay out for a while now. In a nutshell ebay has been the most evasive and unhelpful organisation I have ever dealt with.

Is there an ombudsman that can help with this issue? I am based in Australia.

[lyndal1838]

I feel sorry for the Federal Police.....there are sure to be some ebayers who will take you seriously.

[padi*0409]

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@k1ooo-slr-sales wrote:

what can I say . . . . sometimes I like to surprise people!

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Shouldn't ASIO be brought into the loop as well ????     

[reeloldcollector]

I know what you mean I to have had more than my share of complaints to deaf ears E bay live chat.

At this moment I have 3 cases 2 x non payers and 1 x payed $267.00 and the item has not been scanned at a post office.

Ebays help is to open cases and wait 10 days and they will step in and help. Mean while I am owed or out of pocket just over $735.00

Ebays protection against these lieing sellers and buyers  (is that in some cases can not have negitave feedback left and only a mark left by Ebay is put against there account that members can not see ) is to wait 0 before making a claim and then wait 5 days before Ebay can step in to help. All this rtime my money is tied up in Ebay space some were. 

[padi*0409]

Just a couple of points from me, firstly always get your parcel scanned over the counter at the PO if possible and secondly DON'T ask eBay to step in, if you do as a seller they will nearly always side with the buyer.

As to the strikes the non-payers get, if you have your blocks set up you have no need to see the strikes - the buyer will automatically get blocked.

[brerrabbit585]

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@reeloldcollector wrote:

I know what you mean I to have had more than my share of complaints to deaf ears E bay live chat.

At this moment I have 3 cases 2 x non payers and 1 x payed $267.00 and the item has not been scanned at a post office.

Ebays help is to open cases and wait 10 days and they will step in and help. Mean while I am owed or out of pocket just over $735.00

Ebays protection against these lieing sellers and buyers  (is that in some cases can not have negitave feedback left and only a mark left by Ebay is put against there account that members can not see ) is to wait 0 before making a claim and then wait 5 days before Ebay can step in to help. All this rtime my money is tied up in Ebay space some were. 

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I assume you mean that the seller hasn't given you a tracking number, or that if they have, it doesn't show as having been scanned anywhere by AP.  There isn't much ebay can do that until enough time has elapsed for you to do a MBG claim.

With the items you sold that haven't been paid for, no money is being tied up because no money has been paid.  Your item may be tied up but selling to a non-payer or slow payer is no different to the item not having sold at all, except for the amount of the fees, which don't have to be paid straight away anyway.  Even if the items were auctioned and there was more than one bidder, the second bidder may not have paid either.

[qldprintsigns]

Ebay are just their to look after the sellers. My T&C's state unless the buyer takes out tracking, then my business can't be held responsible for lost post. Yet they refund the buyer and refuse to refund my fees. Ebay are just as dishonest as some of the buyers who claim they haven't received anything yet have.

[padi*0409]

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@qldprintsigns wrote:

Ebay are just their to look after the sellers. My T&C's state unless the buyer takes out tracking, then my business can't be held responsible for lost post.
 

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Nope, it's the seller's responsibility to take out tracking and/or SOD not the buyer.

[brerrabbit585]

Ebay's T&C's trump yours, and theirs say that the seller is responsible. If you state in your listings that you can't responsible for lost post then you're violating ebay's policy (unless things have recently changed, which I doubt).

[k1ooo-slr-sales]

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@qldprintsigns wrote:
Ebay are just their to look after the sellers. My T&C's state unless the buyer takes out tracking, then my business can't be held responsible for lost post. Yet they refund the buyer and refuse to refund my fees. Ebay are just as dishonest as some of the buyers who claim they haven't received anything yet have.

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the thing about tracking is that it gives the seller protection, not the buyer.

So, when a buyer us given the choice of tracking, where the seller is likely to win an Item Not Received case, or no tracking, where the buyer is likely to win an Item Not Received case, then what right minded buyer would choose tracking?

For items that have a value you are not willing to risk just have tracking in the shipping and dont give the buyers a choice.

For low value items juat add 20 cents to your shipping cost on every low value item.  If you have 1 in 50 low value items go missing you have squirelled away $10 to help cover the loss.  This is what many on these boards call self-insurance.

If 20 cents won't cover a loss on the occasional low cost item then make it 30 cents or 50 cents or whatever is needed to cover the loss.

[val-u-part]

just a note we got our money back in full eventually with stat decs ect  

its a shame sellers have to go this far even when ebay were given the evidence 

REMOVED is been blackbanned yay