on 07-05-2015 09:39 AM
I have beeen trying to sort an issue with ebay out for a while now. In a nutshell ebay has been the most evasive and unhelpful organisation I have ever dealt with.
Is there an ombudsman that can help with this issue? I am based in Australia.
on 03-07-2019 11:19 AM
on 03-07-2019 11:51 AM
@jaszsan-0 wrote:
I am seller who has been feeling stress from ebay. Is there body help me? I want to make a official complaint to obudsman
Why are you "feeling stress from ebay"?
What do you wish make "a official complaint to ombudsman" about?
Perhaps some members on here are able to offer advice if you provide details.
on 23-07-2019 04:43 PM
on 23-07-2019 06:56 PM
Plain simple truth: Ebay Australia has nothing to do with it.
You are bound to the rules and regulations of the destination country. As I found out the hard way as well. They'll take the refund out but don't do anything to make the buyer return the item.
Think ebay just want us to lie down and take it like a dog.
on 23-07-2019 07:16 PM
23-07-2019 07:39 PM - edited 23-07-2019 07:42 PM
@naturesd_64,
I would suggest that you call PayPal Customer Service
1800 073 263 (toll free)
+61 2 8223 9500
Go to this page (https://www.paypal.com/au/smarthelp/contact-us) for your one-off passcode.
[You'll be asked to enter this unique code on the phone.)
Customer Service hours
6am to 10pm AEST Monday to Friday
8am to 7pm AEST Saturday and Sunday
You should be eligible under PayPal Seller Protection.
If you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal’s Seller Protection Policy. When it applies, PayPal’s Seller Protection Policy entitles you to retain the full purchase amount and we will waive any related chargeback fees paid (for debit and credit card-funded transactions).
PayPal’s Seller Protection Policy may apply when a buyer claims that:
PayPal’s Seller Protection Policy may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.
This section describes PayPal’s Seller Protection Policy as it applies to you, but you should also be familiar with the Impact of various Buyer Protection processes on sellers.
Basic requirements
To be eligible for PayPal’s Seller Protection, you must meet all of the following requirements:
Item Not Received additional requirements
To be eligible for PayPal’s Seller Protection Policy for a buyer’s Item Not Received claim, you must meet both the basic requirements listed above and the additional requirements listed below:
(See this link for PayPal's Proof of Delivery. The signature from Australia Post is proof of delivery, so you should have this ready to upload or send to PayPal while you're on the phone with them.)
But ... before you contact PayPal, be prepared.
Let me add that if you have not already contacted eBay via the Have Us Call You option, you should do that first. Not all eBay Customer Service representatives are equal. The ones available through eBay Chat are poorly-paid without any executive decision capability or authority. Calling eBay directly will probably get you the tier of CS slightly higher than chat, but still not equipped to handle anything that isn't straightforward. That's why the responders here recommend going straight for the "Have us call you" option.
Please read through this post, and through the two linked posts in that post. (In case you can't immediately spot those links, I've copy-pasted here:❝First of all, make sure you have all the information ready, neatly organised and to hand. Also, read through this post, and this post.)❞
If you have no success after contacting eBay via "Have us call you", and after contacting PayPal, then you would need to make a complaint with the Australian Financial Complaints Authority (formerly FOS - i.e., Financial Ombudsman). But you cannot do this before going through the required steps with PayPal. Quoting from another post:
❝Complaint to Australian Financial Complaints Authority (formerly FOS).
Finally, another option is to make a complaint with the Australian Financial Complaints Authority (AFCA) (formerly the Financial Ombdusman Serivce (FOS). You should only start such a complaint if you've tried and failed to achieve a resolution through PayPal or whatever financial institution was involved in the transaction. (They will ask you about this!)
You can read more about contacting PayPal before making a complaint with AFCA in this post. (Please keep in mind that where I referred to the FOS/Financial Ombudsman, that is now AFCA - as of the beginning of November 2018.)❞
I'll just summarise:
IMPORTANT:
on 23-07-2019 08:10 PM
on 08-08-2019 06:45 PM
on 30-10-2019 01:07 PM
on 30-10-2019 01:15 PM
Your feedback leaves a lot to be desired. Not too sure what you are here complaining about. Do you have a specific promblem that responders may be able to help you with?
Ebay do not read these forums. If your problem is with them specifically why are you still listing?