What do we do with an ebay worker who asks us the seller to fix a problem the buyer is having?

[melisas-shop008]

I tried to let the ebay system know a buyer was having trouble answering a canceled sale, to agree to the cancelation.

The ebay worker sent me the instructions in how to fix the buyers problem, then asked me to forward it on to him.

HOW GOD **bleep** LAZY IS THAT WORKER???

What are we paying for when we pay fees for the use of the site.

[lyndal1838]

You asked the question....why wouldn't ebay tell you how to fix it?

To me it would be a courtesy to help the buyer if they are having problems with payment.  Or would you rather have to go through an Unpaid Item Dispute?

[horizon1907]

Normally I get an email a few days later from Ebay asking me to fill out a Survey on how you rated their Service and was your question answered & performane etc. Blah Blah

I would let them have it straight between the eyes.  Say No, tell them why and see if they contact as to why you felt that way. 

Bet you $100 you still won't be satified with their answers & performance  🙂  

[sueken4812]

Be careful doing that.  The last time I answered one of those surveys with my real opinion, a policy violation notice on one of my listings, strangely appeared 1/2 hour later.

To answer the OP .... the buyer is your customer, not ebay's.  You are ebay's customer.

[i-love-my-sheep]

I don't think I've ever got one of those surveys! I sent a message to CS on Saturday morning, expecting the reply to arrive 2 days later, but I got a reply in an hour. I was so shocked I nearly fell off my chair!