What do you see?

[twyngwyn]

When I click on my own "check out my other items' link....it takes me to Ebay's home page?? Is this because I'm on my own site (it's never happened before)? Can some of you please check my link?

Thanks

[twyngwyn]

A known issue:

Dear twyngwyn,

This is a follow up email about your call earlier regarding See Other item link routing to a wrong page.

Our technical team confirmed that this is a know issue. They are currently working on fixing it. Workaround available is you can revise your items manually.

As for bulk revision, you can't do it on your end as your items have different item description. What ever information you place in your description using the bulk revision will be applied to all of your items. You may revise your item but individually.

We have no definite time frame yet as to when will the fixing be applied, however I can assure you our technical team are working their best to resolve the issue as soon as possible.

Thank for your patience and understanding. I appreciate you giving me time to work on your issue.

We apologise for the inconvenience.  

Kind regards,

[mbselections00]

Oh great !  Revise all your items manually ?  But what would that achieve exactly ?

Thanks for sharing the response 

[pnc75]

Another nonsensical piece of rubbish. They don't seem to realise that the problem is your link, not the descriptions. Oh dear..... shaking head in despair.

[twyngwyn]

Still not fixed....I tried manually revising 5 items (yes, that worked) and promptly 'lost' the 3 free re-lists on them 😞

[thecatspjs]

How frustrating

[twyngwyn]

I've noticed multiple links not working...message boards.....stores....sold emails not coming through either. Fed up of changing browsers and having different things go wrong....will just give up for the day!

[twyngwyn]

Today''s response:

Hi Michele,

Thanks for contacting us back.

Our technical team haven't specified a time frame. But normally, technical issues are resolve within 60 - 90 days depending on the severity of the issues and the number of affected members.

You can try using file exchange to revise your item. You can visit the link below to read more about File Exchange.

http://pages.ebay.com.au/file_exchange/SMP_faq.html

You can use also TurboLister. You can click the link below for information about this tool.

http://pages.ebay.com.au/help/sell/turbo-lister-ov.html

These tools will help you revise your items by bulk.

If you have issues with these tools, just reply to this email.

Thanks for choosing eBay.

Cheers,

Yzsa G.
eBay Customer Support

[mbselections00]

What tha ??? It's not your problem, it's theirs !!     Sheeeesh

[twyngwyn]

yep....anyone else who may have the same problem, I would encourage to complain, then they might 'fix' it quicker....so over this...feels like sabotage

[mbselections00]

I sent a message and I also requested a call back.  Spoke with a wonderful CS rep who agreed they are aware of the problem, but can't give any details as to when it will be fixed.  She has added me to the list of complaints.   Strangely though, she randomly chose 3 of my items to check, the first two all was OK, 3rd one took her to eBay home page   Everything I've randomly checked takes me to home page . . . . . . .

To add to this, this morning when I re-listed an item, the postage methods were not showing any estimated delivery times - where usually it has in brackets 2-6 days or whatever . . . . . . . . . I also mentioned this while on the phone, but when she checked she said it looked OK to her ?????  Just another glitch to watch out for I guess