What happens

[jumperoo24_4]

Just caught a story on the Melb news it appears that an Aust Post B double truck has caught fire [I think]was involved in a crash on the Hume Hwy.

I feel so sorry for the drivers family I believe he was killed

But my big qusttion .What happens in this case I dont think Australia Post  admits to parcel losses Being a Bdouble must have been hundreds of parcels ,so we can only look forward to a lot of items not recieved it was heading Nth on the Hwy.

Any clue what will happen Austpost

[jensmanchester-australia]

Well I can answer the OP's question from personal experience.  If you have a missing item claim and AP can confirm that on the balance of probabilities it was in the burned truck then you will get a refund.

You do have to wait a while until AP tries to salvage parcels that are not complete write-offs but you will get your refund eventually.

With the last truck which burnt out just before Christmas I had several hundred dollars worth of parcels on their way to QLD and Australia Post refused to pay out any compensation for them. They claimed that they could not prove they were actually on truck so I had to either replace or refund all the buyers whose parcels were destroyed.

My deepest sympathy goes to the family and friends of the driver that died in this recent fire. It is a real tragedy.

Unfortunately though, the reality is that over the next week or two, there are going to be many buyers with parcels that don't arrive. Although most will feel saddened at the loss if they have paid for something that hasn't arrived then they will expect the seller to either replace or refund.

[foxette-in-sox]

The OP is not heartless at all & thankfully,someone like Jen has answered them from her own experience as an ebay PS who was severly impacted the last time this happened.

When the truck caught fire with all the parcels from WA on it,no one ripped anyone to shreds for asking what happens.

VERY valid question IMO & one would HOPE that Alice from AP MAY post on this thread at some point to clarify.

[tall_bearded]

The answer to the question is simple.

If the item is trackable, which these days means just about anything aside from a large letter, as long as it was scanned into the system at the time it was handed over to Aust Post, they Aust Post will have little choice other than to compensate.  That is because, whilst there is a record of the item having entered the system, there will be no record of it having left it. 

So the short answer is; yes they will in all probability compensate, maybe not when the claim is initially made, but almost certainly after a complaint has been lodged with Ombudsman.

[***super_nova***]

To those who attacked the OP, if your parcel is on the burnt track I guess you, as a buyer, will not make claim for INR?  Or as seller you will message the buyer:  "Man died, and you worry about your parcel?" and expect it to be the end of it.
Of-course, it is a dreadful tragedy for that man's family, but that does not mean that the rest of the country will not have to deal with the practicalities of minor problems resulting from that accident.  It is a perfectly legitimate question to ask.

[australiapoststore]

Good Afternoon All,

Thank you for you kind thoughts. Just like you, our deepest sympathies go out to the driver’s family, friends and work mates at this time.

We are currently determining any impact to parcels carried by this vehicle; and as the matter is being investigated, it is inappropriate for me to make further comments at this stage.

Alice

[patchoo78]

Also, think of what the buyer would think when after querying the seller on where their item is and the seller responds with "Sorry, but a truck caught fire that possibly had your parcel on it.."

Buyers have heard every excuse in the book for INR "My baby chewed on it" "My dog ate it" "I can't find it" "My grandmother/aunt/mother died so I haven't been on eBay" "I broke it as I was packing it" 

Do you think the buyer would connect a missing parcel with a truck crash or will they just assume the seller is trying to pull a swifty? My guess is the latter

[carly2579]

i can  confirm tasmania mail isnt affected i got  2 blu rays today off  ebay delivered  today