eBay

treasuress.4207 · ‎17-11-2014

Gah! Frustrated beyond belief.

What more can you do?

This is what is on the back of our business card, which goes inside EVERY parcel we mail, however big or small.

Any suggestions?

2106greencat · ‎17-11-2014

I used to put a similar message in when I used to sell -

Blah Blah, in the unlikely event that you are less than 100% satisfied with your purchase please contact etc etc, so we can

rectify any problems for you as quickly as poss......

but I never referred to feedback or stars, not ever.

My way of thinking was my message would get them to contact hopefully prior to any kneejerk feedback reaction, I am sure buyers read it as it was short and to the point, and most importantly I did not want to call attention to the stars as many buyers leave them blank - which is 5 stars.

Worked for me.

_________________________________________________________

You can't please all the people all the time, so now I just please myself

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digital*ghost · ‎17-11-2014

@treasuress.4207 wrote:
Did you see the little card in the first post that we put in with all orders? Is there something else you can suggest to add to it perhaps?
(seriously - not having a shot)

To be honest, if I was going to include a card in with a package, I wouldn't make it about feedback at all, so I would have a lot less than what yours does, and likewise, I don't mean this to be criticism, but the message I would want to get to buyers is that my primary interest is in helping them, as opposed to making it look like my interest is in protecting my feedback profile - and just to clarify, I'm not saying that your card does that, or it would be the first thing someone thinks when they see a card like that, I actually think it's more subtle than that.

So, mine would just be:

Something not right? Please contact me [contact options, eg eBay message system, email, phone number] and I will assist as soon as possible.

Edited to add: greencat beat me to it. 🙂

View solution in original post

cmcoins2000 · ‎17-11-2014

Sorry.

It seems buyers do not read.

Perhaps a picky of the star rating & how to do it would help.

Have often thought about it - but - I just wear it.

treasuress.4207 · ‎17-11-2014

So flaming frustrating Helen!

I don't expect everyone to leave five stars, and if it deserves to be less than that then I can deal with that.... but why in God's name would you not contact the seller to see if they had made a mistake (not that we're human or anything) and were willing to make amends, first?

cmcoins2000 · ‎17-11-2014

@treasuress.4207 wrote:
So flaming frustrating Helen!
I don't expect everyone to leave five stars, and if it deserves to be less than that then I can deal with that.... but why in God's name would you not contact the seller to see if they had made a mistake (not that we're human or anything) and were willing to make amends, first?

I put it down to human nature in a heap of respects.

I also think Feedback is sufficient - either a sale was good or was not so good.

As a buyer I am not interested in the colour of the paper it was wrapped in - the fact it arrived OK - good enough for me.

Postage time - when I am in a hurry - I get in the car - go shop.

When having a nice time shoppping online - not expected 5 minutes after payment.

Further - people do not seem to communicate all that well these days - I refer mostly to the young.

nett_nanny · ‎17-11-2014

Would this be allowed in your listings?

treasuress.4207 · ‎17-11-2014

Having three teenagers still in the house, I can fully relate to that.

Their communication skills consist of

*I want it.

*NO

and

*It wasn't me.

clarry100 · ‎17-11-2014

We have often wondered this ourselves but gave up wondering a while back.

We know from the questions we get that the vast majority of buyers buy from the first (main) picture and never ever venture into the description or the other pics.

So there seems little point in writing what you have into the description or even incluing the same information in a JPEG image as one of the 12x pics you are allowed. The latter would possibly earn you a breach anyhow.

So if/when we get bad FB without prior contact we just suck it up and move on. At that point we don't even try to find out from the buyer what the problem was or trying to rectify it any further. They've done the damage and done their chances of any further attention apart from inclusion on our special persons list.

treasuress.4207 · ‎17-11-2014

Holy wow Net Nanny! I LOVE it! I wonder if it would be a problem in listings..... it's only an explanation afterall..... hmmm

treasuress.4207 · ‎17-11-2014

My "Special Persons List" is growing at an exponential rate Clarry.... it's just sad isn't it? I understand completely what you're saying, and you're right. What saddens me is that we, as sellers, are afforded such low regard by ebay themselves, that even the most enthusiastic among us, end up thinking the same thing.

cmcoins2000 · ‎17-11-2014

@treasuress.4207 wrote:
Having three teenagers still in the house, I can fully relate to that.
Their communication skills consist of
*I want it.
*NO
and
*It wasn't me.
I only have a 25 year old.

Oh + OH - not to forget him.

The 25 year old has now been at Uni - 7 years.

Totally over educated - 30 minute showers, can't find the kitchen let alone the sink, room ( oh dear goodness ) - mega dumper, the kitchen cupboard's contents are usually in her room, glasses, plates, forks - you name it.

Bought her a tin plate for the door - VIP Lounge.

Told her it was 'Very Infectious Place'.

Really nice person though.

eBay

What more can you do to encourage buyers to make contact prior to leaving feedback?

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