on โ31-03-2015 01:19 AM
I live in SEQ and a couple of days ago I received a Paypal Instant Payment for a DVD from a buyer who lives down near Nowra in NSW, except he paid for the item only, no postage, and didn't bother including a note to let me know his intentions, so after having heard nothing from him for over 24 hours, I sent the following email...
I note that you live in NSW yet have elected not to pay for postage, in which case I assume you are arranging to have somebody pick up the above item in person.
Therefore, can you or your agent please call me on (07) XXXX XXXX between 9am - 9pm in order to arrange a mutually agreeable time to pick up the item, at which time I will be happy to disclose my full address?
Well over 24 hours later and I've still heard absolutely nothing from this person and I'm starting to become a little concerned. I'd sooner just refund his payment and be done with it but of course I can't do that without copping a defect and probably a neg. I know it's only been just on 3 days now and chances are that I'll hear from him fairly soon, but what happens if I don't?
Has anybody else had this happen, and if so, how did you resolve it?
on โ31-03-2015 07:48 AM
on โ31-03-2015 09:19 AM
You got postage on the DVD's how did they just pay for the DVD??
on โ31-03-2015 09:21 AM
How is it possible to pay only for the item and not the postage on Ebay as the item price and postage are automatically combined on checkout.
on โ31-03-2015 09:24 AM
I'm also curious how did the buyer pay for the item but not the postage as the total amount has to be paid,how does a buyer get around not paying that?
on โ31-03-2015 09:56 AM
@naomi15b wrote:I'm also curious how did the buyer pay for the item but not the postage as the total amount has to be paid,how does a buyer get around not paying that?
If I'm reading correctly, the OP has local pickup as an option on his listings, so I assume the buyer has selected that. The problem is that the buyer appears to be located in a different state, so it seems unlikely that they're going to pick up. (I'll bet they bought via phone, selected cheapest postage and did not notice that that was pick up.)
For local pick up, there's no paypal buyer protection, so the only problem will be if the buyer does an ebay MBG. This appears not to cover local pick-up items either, so the only problem will be if ebay apply their own rules incorrectly.
Ebay MBG - "Not covered : Items damaged during pick-up or postage or not delivered when the buyer arranges pick-up or delivery of the item (for instance, the buyer arranges freight"
The OP isn't at much financial risk here, but is at a risk of defects when the buyer attempts to find out why they haven't got their item and sends a message with the wrong header. (Ebay will possibly/probably remove these on appeal, but it will be a pain.)
Nothing to do hear but send the appropriate ebay message (as the OP has already done) and wait for the buyer to organise shipping/collection. Personally, I would probably phone if I didn't hear back from the buyer within a week.
on โ31-03-2015 10:21 AM
Yes I have had it happen and I phoned the buyer to sort it out. They didn't realise what they had done so they paid for the postage separately.
on โ31-03-2015 10:29 AM
To stampdog it could easily still be a pick up [i mainly only sell pick up onlys, and get orders from interstate even another country ,but its normaly the buyer has not changed there address on ebay or they have friends and family near buy, but its still strange for a little fee of a dvd postage , so many posibilitys.
on โ31-03-2015 11:51 AM
on โ31-03-2015 11:55 AM