What to do if someone doesn't pay?

[st311ar]

Hi, I sold an item on 21st of November, I have sent an invoice and then later I sent a message asking when they were going to pay and have had no reply yet. What do I do now? I would like to relist the item for sale instead of having it sit around here. Or i'm happy to send to buyer if they actually pay & soon! Thankyou.

[phorum_junkie*]

Day 2 ebay send a reminder, day 3 I send an ivoice with a message asking them to confirm payment as I can't trace it, Day 4 open dispute, day 8 close it and add to list.

[cherry*135]

Postive feedback that states buyer didn't pay?

[davewil1964]

Good way to get a policy violation if the 'buyer' knows the rules.

[thecatspjs]

Still waiting for my policy violations spanning several years for leaving non payers POSITIVE HONEST feedback as Chooks has done.

IMO the non paying PESTS do not seek recourse as they are:

- suitably shamed and/or would not dare ring eBay when they have violated eBay policy AND a lawful contract of sale

- couldn't give a fig, and go on with their NON PAYMENT habits

- start a new ID (or fire up an old ID where the strikes have expired) when they they are blocked too frequently

- numerous other reasons

I also imagine that my non-payers would not respond to the PMs received from those who chose to stir the pot and champion the "rights" of non paying PESTS.

I give my thanks again to those seller that decide they will make this a safer trader place by leaving honest positive feedback (that is allowed under eBay policy) and follow ups re non payment, not as described, not recieved and downright difficult customers, as a heads up for others.

[davewil1964]

I also imagine that my non-payers would not respond to the PMs received from those who chose to stir the pot and champion the "rights" of non paying PESTS.

As buyer IDs are not shown anymore, it would be a bit hard, even if somebody was so inclined.

[thecatspjs]

Duh, only recently changed, my post refers to SEVERAL years heckle.

[cq_tech]

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@davewil1964 wrote:

I also imagine that my non-payers would not respond to the PMs received from those who chose to stir the pot and champion the "rights" of non paying PESTS.

As buyer IDs are not shown anymore, it would be a bit hard, even if somebody was so inclined.

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With any less than positive feedback, it's just a matter of including the user's ID as part of the comment.

[i-love-my-sheep]

I don't normally leave negative positives, but I felt the need with this one for some reason. I didn't go on with all the uppcase beware stuff, just gave an honest opinion on my dealings with that buyer. Naming and shaming made me feel better 😄

I haven't had a non payer for months, but I've got/had 2 this week. A low feedback (5) has decided to ignore my invoice and resent invoice, so tomorrow, being day 4, I will open a case if she doesn't pay. I pointed out (nicely) in my second invoice that eBay could restrict her account if she doesn't pay and that ignoring it won't make it go away. I also said if she has changed her mind, that's OK, but she needs to let me know. I'm not expecting to hear anything from her. 

[cq_tech]

I've always been a bit concerned that if I hassle NPBs too much in order to get them to pay, they may just decide to buy the item after all then neg me in retaliation, which is why I don't nag them for payment. If they still haven't paid after I've sent an invoice after 2 days, I simply wait until day 4 then lodge a UPI then close it ASAP, although there's still the possibility that they'll pay and neg me anyway. Or at the very least trash my DSRs (yet another brilliant idea by eBay. Not!).

There was a time that it wouldn't have worried me all that much but thanks to eBay, all sellers now fear getting negs and/or trashed DSRs because of the defect issue, and we all know that these days it doesn't take much to annoy a buyer sufficiently that they'll mark your DSRs down enough for you to cop a defect. Seems to me that eBay have stuffed it up for sellers so much that what used to be a fairly enjoyable activity has now become a soul destroying exercise for everybody except buyers.

[st311ar]

Yes, September (last month) sorry... not November! And thankyou all so much for all the great advice