on 21-07-2017 01:08 AM
Hi,
Anyone has cross-board selling experience?
What will happen when a buyer refused to pay importing tax?
I guess the Custom clearence event will time out and the item will get returned,
do I have to pay return postage in such case?
If I do, then I guess I'll out both the initial shipping and the return back shipping?
I have this question because the the shipping cost for the items I'm selling is rather expensive.
Best Regards,
W
on 21-07-2017 01:40 AM
If the buyer refuses to accept the parcel because of import taxes, as far as I know they lose their buyer protection. If the item is returned to you, you only need to refund the purchase price, not the postage.
on 21-07-2017 12:10 PM
Hi,
I have been stung by this before. This can be a scam.
This is how they do it:
1. Buyer - Refuse to pay import Tax.
2. Buyer - Opens an "item not received case"
3. Seller - sends delivery info to ebay aloong with tracking info and what the problem is
4. Buyer - upgrades case to a claim
5. Seller - Disputes claim - nothing happens
6. Ebay - Decides in buyers favour - Refunds buyer.
7. Buyer - Now contacts customs and pays import Dutys/Tax etc.
8. Result, buyer gets item for customs fees only. Great Scam, this has happened to us several times in the last 12 months costing us over $1200 in product.
If I where you, I would contact the postal service you used and get the item returned somehow, say its addressed wrong or the guys C/Card payment was rejected..
Good luck!
on 21-07-2017 04:04 PM
If the seller can prove that the items are in Customs then ebay should NOT be refunding.
Ebay definitely states that buyers are not entitled to a refund if they will not pay Customs/Import fees.