Who Are The Buyers Giving Defects? My Experience Only.

[the-fab-gift-shop]

This is only from my own personal experience as a seller and may not be the general rule. Our bad buyers are only around 5%, so it would not matter to us in the greater scheme of things, but it certainly does matter to Ebay, so that is why we now have to BLOCK every BUYER who DEFECTS us,even if they do leave POSITIVE feedback. Why keep buying ... and keep defecting us?

Sad to say, ... these are our problem buyers: 

1. People receiving carer's pensions for looking after someone else who is disabled.

2. Disabled or very ill [not the aged] people who are on pensions.

3. Those on pensions for 'mental illness.' [Ebay staff are known to have particular empathy with these buyers. :)]

4. Unemployed.

5. Buyers 1-4 who take revenge using multiple accounts, usually because we refused to allow them to scam us.

6. Sellers who feel that we may be competing with them and feel annoyed. Usually spend 1.25.

In regards to 1-5, they've got time on their hands. They may or may not end up leaving Neg. or even defecting us, but even if they do not do that, they can still be a nuisance. They will usually spend an average of 1.25 and then whine for days about when the item will be arriving, sending "I Haven't Recieved My Item' emails after a couple of days. They will nearly always try to get a refund outside of the Paypal or Ebay system, so their multiple scams, are not left on record, except through their emails to the seller.

And Ebay supports this activity, because sellers are now defected when cases are opened at Paypal by buyers. Am I correct?

Not much we can do about who shops with us, and we would not want to discriminate against the above buyers either because there are good buyers who are in the 1-4 category. But our BLOCKED list grows longer by the day. My experiemce also shows that DEFECTS don't mean anything to other buyers, since our sales are still doing fine. BUT once Ebay hides our inventory again, the DEFECTS will mean something, because our sales will drop. Sometimes we do make mistakes [which we try to rectify], but mostly DEFECTS have nothing to do with who we are as a seller, and everything to do with our REFUSING liars and scammers.

We also now immediately BLOCK BUYERS who send rude, aggressive or idiotic emails when asking a question about an item.

The GOOD NEWS is that 95% of our BUYERS are AWESOME, but Ebay's SYSTEM, means that the 5% can IMPACT our selling.

[the-fab-gift-shop]

I cannot believe your ignorance!!!


Not ignorant. The problem buyers told me themselves. The rest of your post is just blowing off ... over nothing.

Ask before judging, next time.

[the-fab-gift-shop]

SPRSSHHHHHHH !

[the-fab-gift-shop]

🙂 Don't thank me. I'm just a sinner saved by grace. But yes, any money we do make, which isn't a whole lot. is used for animals, a lot with 'special needs', but also it supports 2 people associated with the store, one whom is on a pension for illness [she is dying] and her carer, who is on a carers pension, who is not well himself.

Of course when I mentioned this to the 'problem buyers', who were on the same benefits, they had no empathy whatsoever for our situation. This is what suprised me ... I that it was okay to tell me all about their situation, in order to gain my sympathy, but when I mentioned our situation, but they still did the wrong thing by us and couldn't give a damn about the person who is dying, when I finally told them after they left NEG etc. I just think people in general are under stress as a rule.

I was told to sell more expensive stuff, but I want to continue to cater for low income earners. many whom cannot get to stores and rely on shopping online. Mentally ill have been a BIG problem, but there is not much that can be done about that, since we cannot screen buyers.

[cq_tech]

It's becoming fairly obvious that mentally ill sellers are a considerable problem on eBay as well, as several of your recent bigoted and extremely unChristian-like comments would tend to indicate. Are you familiar with the terms "Do unto others" or "Love thy neighbour", because you should be.

[harley_babes_hoard]

all I can say is WOW

[robinsonmarineparts]

Ssssssshhhhhhhhhhh, i think she's gone to bed now.

[mydiyau]

I am not a racist, but 90% of complain queen/scammer/extortionist I met came from a certain feisty ethnic group who once fought a bitter 20 year long war with the americans.

Whenever I see one, I take dozens of photos of all the contents, packaging and post registered or tracking even if it's a $1 item.

[donnashuggy]

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@fabulous-gift-emporium wrote:

I would prefer not to BLOCK anyone. But Ebay's DEFECT system, means that we have to BLOCK problem buyers [sometimes in advance, such as in receiving rude or aggresive emails, questions etc] in order to protect our livelihood.

Just for the record, I do not block buyers because they are on pensions or carers pensions etc  lol ... only when they pose a threat to our ability to look after our own family and animals that we care for. Or when they do the wrong thing by us for no good reason.

If anything, we keep our prices as low as we can, so people on low incomes, can have a good shopping experience and our repeat buyers and the feedback they leave can testify to that. 

Would love to delete our BLOCK LIST altogether. Let me know when it's SAFE to do so. Cheers,

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Completely fair and valid and I do exactly the same. When in doubt I block.

[lalala-au]

Yes we all have patterns in our sales. But there is a difference in taking precautions because of these actions like you do as you are letting the patteren dicate to you what is best for your business which is what a business person does. You aren't jumping up and down on a forum where your buyers can read a rant and rave that is cruel and inhumane about your buyers and disabled, mentally ill or physically ill people. Also your not hiding behind a belief that portrays the qualitlies of caring and generosity are most important.

This rant and rave is not in the best interest of the business, many people like to deal with people who they feel are good people that they can trust, a rant like this doesn't inspire much faith for a future buyer in the seller. People can understand sellers taking extra steps to protect their business as long as it is not infringing on the buyer's rights, which obviously adding tracking also benefits the buyer and blocking people for not paying is a business decision, and is judging buyers on their business actions, not on their social status. I too have had buyers who like to tell me things in messages about themselves, although I would never disclose what they said in a private message on a public forum. It is just like in a shop some customers like to enage in conversation others don't it is all apart of customer service.

[cmcoins2000]

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@lalala-au wrote:

Yes we all have patterns in our sales.

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What Sales????