Why I posted ads as free on eBay seller promotion, but eBay still send me with a seller invoice?

[lsndiscovery]

Why I posted ads as free on eBay seller promotion, but eBay still send me with a seller invoice?

I supposed all the 4 ads I posted should be free of charge from eBay, but I just received a over $100 seller invoice from eBay!

Being as a eBay user for 10+ years...

[davewil1964]

You will need to expand a bit on that.

For example - when did you post the listings? What was their duration? Did you have autorelist enabled?

eBay promos ONLY cover the initial listing. Once items are relisted they revert to standard fees.

I've been an eBay user for more than 10 years, too. I fail to see what that has to do with anything.

[kopenhagen5]

You have sold 1,450 worth and your fees would have been around 150 so I am guessing 2 of your listings didn't qualify for the promo in some way. Perhaps as dave suggests they ended and relisted outside the promo period.

Go to account then view activity and see what the fees are for.

[lsndiscovery]

Thank you mate, I think I was charged by eBay mainly on 'Final Value Fees', which was 10.9% of the selling price ! Very high isn't it?

The basic promotion could be that only the listing fees were waived as 'Free', I mis-understood that all the selling process was free of charge !

I only had one item auto-relisted after the 1st round of unssecessful bidding period (7 days), out of all 4 sold items.

I have been a buyer for years and just started to sell some items very recently !

Could you please kindly confirm if my above saying is the case?

[davewil1964]

10.9% is the standard final value fee (9.9% + GST), so that sounds right.

You might think it is high, but eBay has a good reach (as you've discovered) and an auction house will charge you significantly more.

[kopenhagen5]

Including postage, so total invoiced amount was 1506.59

Final value fees on that amount would be 164.22

Is that what you were charged ?

Sounds like it was the case of promo being for listings only not sale fees.

[countessalmirena]

@lsndiscovery,

Did you list the four items that you've sold recently under the "List and Sell 10 for free" promotion?

If you were eligible for the promotion (as in you've never sold before, or haven't sold on eBay for more than 12 months - and don't have any listing restrictions - and you could see the offer under “Promotional Offers” in the Selling section of your My eBay account), I can't see any reason why you would have been charged either a listing fee or a final value fee (except for the item that was automatically relisted).

If you listed after having seen that promotion in your My eBay "All Selling" section (at the bottom, under Promotional Offers), and you've still been charged, then contact eBay to politely explain that you appear to have been invoiced by mistake. Have all your eBay account details ready - and make sure that you didn't sell on an account that was NOT eligible. Get the rep to send you an email confirming that you should not have been invoiced and that you owe no funds (except for the relisted item).

eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

[brerrabbit585]

There was a recent promo that was only for no insertion fees.

[go-tazz]

Did you accept the offer?

Generally that's what they are and you have to accept them first before you put items for sale.

Go to your My eBay and scroll to the botom and all offers should be there,(you can then see if it has the

accept offer stated),

If it's not there click on the history tab under Promotional Offers.

Then go to the offers and click on the promo numbers.(number used). and you will see all the listings that are

included in that promo,(then just check it against the listing to see if it was included).

Some are now "hidden" as it's a "hidden" counter but you just click on the Download to view all ID's

If it is then simple take a screen shot and when you contact eBay state that you have the proof that it's part of

the promotion and you need a way to send it to them,

 Othere wise you may need to contact eBay:

This gives you their direct links without having to go through their rigmarole:

https://www.ebay.com.au/help/home.

Just keep in mind that the Call option is only available during business hours,(8 am to 9 pm Mon to Fri

and 8 am to 5 pm on Sat and Sun).

Have us call you seems to be the best option.

[countessalmirena]

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@go-tazz wrote:

 This gives you their direct links without having to go through their rigmarole:

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I love the word rigmarole. It perfectly defines the way in which access to eBay customer service has been set up.

Spoiler

Does it come from a Anglo/French mediæval (12 century) game of chance called Ragemon le bon? It almost certainly does! It involved a ream of characters in 50 quatrains, with each "character" having a string (probably with a seal) attached onto the parchment next to it, and the whole parchment rolled up into a scroll. The ladies and gentlemen playing would select a string randomly and be given one of the characters, which ran the gamut from naughty to nice (beginning with King Ragemon the Good).

By the 16th century there's a Kentish colloquialism ragman or ragman roll, which had come to mean a long list or catalogue (legal) of offences. By the 18th century, a wider meaning of a long rambling discource had come to be associated with the word rigmarole.

In the current definition, a lengthy and unnecessarily complicated procedure, could not be more apt when it comes to illustrating the way in which eBay makes access to itself a ridiculous and secretly cloaked bit of nonsense.

Spoiler

❝My ladyes and my maistresses echone,
Lyke hit unto your humbyble wommanhede,
Resave in gre of my sympill persone
This rolle, which, withouten any drede,
Kynge Ragman me bad me sowe in brede,
And cristyned yt the merour of your chaunce ;
Drawith a strynge, and that shal streight yow leyde
Unto the verry path of your governaunce.❞