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Why does eBay insist on 'Return Item' as the first option on a buyers drop down menu ??

dontmissthese
Community Member

‎23-06-2020 01:26 PM - edited ‎23-06-2020 01:27 PM

Why not 'Contact Seller'. This would make sense as the fastest resolution would be achieved
by communicating with the seller ( THEN to open a case if that fails ).

On the surface it would appear that putting a ding in your service metrics is eBay's goal.

_________________________________________________________________________________________________

Cosmologically speaking we are all little more than a bacterial film on a soft rock hurtling through an unimaginable void.
Don't take it all too seriously.
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Re: Why does eBay insist on 'Return Item' as the first option on a buyers drop down menu ??

countessalmirena
Community Member
In response to *tippy*toes*

on ‎25-06-2020 04:05 PM

I was brought in to a secret underground cellar where black-suited sunglass-wearing men forced me to limit my response to a single sentence.

 

They also said, "Make it down and grungy." I did my best! (I had to negotiate for the word "nice" being included.)

 

 

 

 

OHHHH! eBay appears to have implemented my not-serious suggestion!

 

Out of Time (nice blue button)

 

 

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