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Next step after buyer opens a request ans issue is resolved/

This morning I received an email from ebay "Your buyer opened a request because their item hasn't arrived". I keep good records and was able to determine the date the item was posted (19/5) and the accompanying tracking number (TN) which I uploaded a...

User avatar by • Community Member
  • 586 Views
  • 13 replies
  • 0 Helpful

Listing now showing in search results

Today, a customer send us a message saying that he can not find my listings. They asked if we have closed the store. So I went to check a sample of listings and fair enough they were not showing in search result. Even when tried exact title and searc...

Resolved! Return Item damaged by buyer

A Buyer is returning what they claim is a defective item but after sending it they told me they have painted it black for their son and did this before realising it was defective.Do I still have to give a refund even though the product is vandalized?

Regarding on international buyer

Hi, I am desperately looking for advice regarding my issue with buyer. I have recently sold my item (Nintendo Switch) to an international destination. However, due to the current COVID-19 Situation, Australia Post was unable to accept the item to be ...

User avatar by • Community Member
  • 311 Views
  • 3 replies
  • 0 Helpful

Resolved! Buyer disputes, claiming only one item sent when I sent two.

Hi ebay sellers, I have had a couple of sales recently where the buyer is claiming that they recieved only one item when they ordered two - i sent them both out in the same tracked parcel, I know I did not make this mistake, I always triple check bef...

Item Not Received Request

I Am The Seller in A Item Not Received Request, At The Opening of the Request The Buyer Left A Message Stating Its About A Week Late & Still Waiting (The Item is a PDF Sent From Email to Email) I Have Since Sent 2 Messages 1 Message Asking Buyer if s...

User avatar by • Community Member
  • 429 Views
  • 4 replies
  • 0 Helpful

Buyer in dispute wont answer messages

A buyer has raised a dispute saying their goods have not arrived. I've messaged them four times asking to confirm their address so I can check it and have had no reply. Do I have anyway of raising this further with ebay or PayPal as I need to know it...

User avatar by • Community Member
  • 348 Views
  • 4 replies
  • 0 Helpful

help please with a return

Help please with a return request customer opened tonight. I sold a top by TS Taking Shape and customer has sent a return request as "not authentic" going as far as calling it fake. She sent an email and thanked me on the 20/5/20 for sending an extra...

User avatar by • Community Member
  • 1108 Views
  • 32 replies
  • 0 Helpful

Ebay I love you 😘

What a day. I had a great day, everything went to plan, packaging and post this morning ✓ Treasure hunting, well that was a bust but referred to my death pile ✓ delivery this afternoon, really nice buyer ✓ good sales today ✓ recovering from a muscle ...

Is it possible to create a new listing and also add the item to my inventory at the same time?

Hi all, I would like to add my new items to my inventory at the time of creating my new listing. But, l cannot see where l can do this??So far I've been creating my new listing and adding it to my ebay store.Then l go to my active listings and add th...

Make an offer

I had an item listed at my minimum price when eBay informed me via email that they had kindly added MaO to the item I went in to the listing to remove MaO and discovered they had allowed offers at 50% of my selling price I removed it but I remember s...

User avatar by • Community Member
  • 383 Views
  • 3 replies
  • 0 Helpful
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