I sold a prefectly operating iphone and it was returned faulty... Here are the facts:
1. I sold two exact iphones were sold
2. Upon receipt of the iphone in question the buyer noted that it (quote) "worked perfectly and was exactly as described" .
3. A few days later the buyer messaged me to inform me that the iphone has a problem (mic & facetime not working). Sends two messages to me (while at work) but then raises an eBay complaint before I could read and respond to the messages.
4. That evening I messaged the buyer and requested the phone be returned to inspect the damage.
5. Upon receipt of the iphone I tested it and found that the phone was damaged.
6. The following day I took the iphone to an Apple store and had it checked. They then determined that the communication system has been dislodged (possible dropping) and to repair it would cost over $500.
7. I appealed to the buyer that we were both faced with a dilemma and wanted to negotiate a refund.
8. The buyer ignored the appeal and requested eBay to intervene.
As a result, the buyer received their full refund and I am now left with an iphone that does not work and unable to use or sell it. I have copies of all correspondence between the buyer and myself as well as the Apple quote but ebay are not interested. What else can I do to resolve this??
