@clubesquire wrote:
Digi and others....
If Jelly was to cancel and refund because the item was broken, or damaged, which can happen through no oneโs fault, does Jelly still earn a demerit?
There's only three options when selecting the reason for a cancellation - "there's something wrong with the address", "buyer asked to cancel", and "I'm out of stock or the item is damaged". Unfortunately it's the last one you want to avoid, as that will result in a defect.
Items can be damaged through various ways, often through no fault of the seller, so it sucks that they lumped those two in together, but I suspect it was done because it's a common excuse used when a seller simply decides not to sell after all. (What I usually do if I find I can't supply what the buyer ordered for some reason, is message them, explain the situation, offer their choice of substitute of at least equal value, though I usually allow about 20% more in price as compensation, and then say if preferred the order can be cancelled. That way if they message back and say to cancel, I can select that the buyer requested it without issue).
In some cases I think pre-emptive damage control is best, in others I think a more play it by ear method is the way to go. Being wary of a buyer is more of the play it by ear type of situation for me - I'll cover as many bases as i can, but essentially proceed as normal, then hope my suspicions or fears were for naught, as I tend to get the feeling if a buyer is trigger happy with the red dots, making the transaction problematic when you don't have to is more likely to result in a neg than if everything goes as normal (this would be on a case by case basis, though, if all they've ever left is red dots for INRs or something, I might proceed differently).
