17-08-2017 05:45 PM - edited 17-08-2017 05:49 PM
Hi all.
I am a seller in sydney and Aust post have lost my envelopes which have no tracking on the dates
2-3rd august and the 7th august. I have soo far replaced and sent out in the last 4 days 187 envelopes with more coming through.
I need to know if anyone else is in the same scenario as us from the distribution centre in sydney.
Either leightonfield or strathfield or chullora sorting centres.
I have had this happen to me before but not in this magnitue.
Any feedback would be greatly appreciated
17-08-2017 05:58 PM - edited 17-08-2017 05:59 PM
on 17-08-2017 06:10 PM
I've found out that if you don't have the postcodes clearly written or printed on the envelope the automated system doesn't recognise the numbers lol.
Also if there is a return address on the envelope and it is written larger than the intended address then it also thinks that's the address it's supposed to be sent to lol.
on 17-08-2017 06:14 PM
on 17-08-2017 09:21 PM
on 17-08-2017 11:18 PM
on 18-08-2017 08:51 AM
Yup I am in WA and getting all sorts of problems from missing items and post being returned to me, to mega slow delivery (11 days to go 300km)
Australia post come up with sorts of excuses like new equipment but at the end of the day - its Australia posts system. I can get things from the USA in 6 -7 days but 2 - 3 weeks to go from WA to Victoria.
on 18-08-2017 09:58 AM
on 18-08-2017 10:06 AM
on 18-08-2017 11:51 AM
You need to be aware for your customers that "express postage" will only be beneficial for them if both yourself and the buyer are within the area served by that option.
Granted if either party is outside the area "express postage" may be quicker but that's not a given by any means.