More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Two days ago the package details section changed to multiple choise - no custom size option
Normally I specify calculated postage in my listings, but this week it changed to multiple choice. All I can do now is choose from 9 preset sizes and weights - see screenshot. Is this affecting everyone, or have I done something wrong? This is the br...
Cart
I have a customer that has put multiple items in his cart but it doesn't show where he can request and invoice.My shipping preferences show I can send invoices.
Impossible to speak to an ebay agent
I have been charged for 3 postage labels that I never printed or used from eBay. So I went to speak to an agent. This was impossible as all I did was chase my tail. I’ll explain why. Went to help and chatted to the automated bot, typed “agent” which ...
New account, suspended and cannot be told why...
Thanks to whoever can listen and provide me with any help or information. I recently made a new eBay account (not this account) for my Dad and I to sell some coins from our coin collection. In the past my dad had an eBay account (he couldn't remember...
'You need to update your bank account information'
Just got this message. can anyone suggest why I would get this? II have been signed up to managed payments ever since they were first introduced and got a payment into my bank account from a book sale just a couple of days ago. Nothing has changed wi...
I want my money
So i sold an item on ebay now they wont give me my money As they say money on hold, my question is why???the buyer already said he was happy with the product a gave me a positive feedback, how in the hell can eBay hold my money for 30 days i sold and...
cancelling a sale by seller for non pament
It is a while since I cancelled a sale due to non payment.I recall it to be simple using the option in the drop down menu.That is apparently no longer the case. After searching the help pages (?) and then contacting CS, I found that ebay has no optio...
Items cannot be added to cart
Dear Ebay Support, I need help with one of my listings. Buyers are unable to purchase the item because they receive the message "Could not add to cart. Try again." when attempting to buy. The item is active and in stock, and I have not placed any res...
Are buyers penalised for too many cancellations?
As the title says, if a buyer asks to cancel sales too many times, are they penalised by eBay?
Funds on hold - Your funds are on hold until this return is closed (Complete)
Hi Team I have a Funds on hold status issue that eBay AU seems unable to fix Faulty Item was confirmed returned with refund processed and paid Funds were on hold for is refund but it looks like other available funds were used to pay instead This thin...
selling coin that we dont recall put up selling sound like scammer
Hi I found out in ebay showing New Zealand Silver one Dollar Proof Coin that was sold on 21st January 2026(order 05-14136-38885) and we did not put any listing in selling as we don't have that coin. It sound to me is a scammer put the selling in my e...
Why have postage rates changed for buyers
Since 1st October our postage rates have been altered by ebay. Our buyers were paying the Australia Post rate for 1-3kg being $19.30, now they are only getting charged$16.98. So the Seller is loosing money on each sale, as there are the ebay fees on ...
Funds on hold
I'm concerned about the time it takes to me to get paid for the item I sold last year around late December a center of an item expecting to get paid by late December the item is been received by the buyer and now I still had to wait to late January t...
Resolved! how do I contact ebay by phone
Does anyone know the contact number for ebay austraia
Removed Listing
I was sent a message stating that my listing for the gel blaster violated terms... Explain this... https://www.ebay.com.au/sch/i.html?_nkw=gel+blaster&_sacat=0&_from=R40&_trksid=p4624852.m570.l1313
