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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Seller News: April 2025

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Late Shipment Defects

Hi All,Taken aback by Ebay.Here is the thing- did you know ebay does record a defect on late shipments even when you have made a "seller away" notification. I had transactions happenning when I was on holidays.On my return from 3 weeks holiday-i sent...

missed payment

Hi I need to speak to someone as I have not received full payment for my last ebays sales, can you help me please

Resolved! Combine Postage for Sold and Unsold Items

Buyer has purchased 2 items and is bidding on an item that will not finish for six days. Buyer has requested to combine postage. How do I accommodate that.

User avatar by • Community Member
  • 132 Views
  • 2 replies
  • 0 Helpful

Unfair holding sellers Money, Tracking scan error, buyers received packaging Money on Hold

We dispatch all packages via Australia Post with tracking. However, due to occasional scanning errors by Australia Post, some tracking numbers appear invalid. Despite customers confirming receipt of these packages, eBay unjustly withholds funds, citi...

EBay Payouts

I am a new seller where every item I have sold has been delivered to customers and only had two customer negative feedback one was a misunderstanding and the other the buyer lied eventually I got instant payouts which made it easier for me to ship ou...

Deposits

Can you accept a deposit on eBay?

User avatar by • Community Member
  • 1572 Views
  • 8 replies
  • 0 Helpful

Help with Dispute and Stuck Package – Buyer Received Refund but I Haven't Received My Item Back

Hi eBay Community,I’m reaching out because I’m dealing with a really frustrating situation and need some advice.I sold a high-value item (a $2k watch) over Christmas, shipped it to the UK, and everything seemed fine at first. The item was handed over...

Fees going up in USA

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2025/1/1738256920.html ….hopefully not here…

User avatar by • Community Member
  • 133 Views
  • 0 replies
  • 1 Helpful

Resolved! Unusally high Final Value fees of %15.9

Hey there just sarted selling with ebay and I have just notice that my fees seem unusally high . I have done $1,073 in sales and fees have accounted for $217.12 (%20.20). Warrentred all my listings have %3.9 advertisment fee, but the final valuation ...

System auto changing my listing templates

For some days now I have been having persistent problems with the system changing my listing templates. It removes some of the preset information, inserts a message about the use of AI into the 'item description' section and deletes the preset postag...

Item sold confirmation email - no quantities

Hi,Some feedback for the eBay team - when an item sells, the confirmation email no longer shows the quantity sold and the remaining item quantity. This was good to see on the emails as you can quickly and easily see the need and urgency to restock. I...

User avatar by • Community Member
  • 144 Views
  • 2 replies
  • 0 Helpful

PF Logistics delivery details are just lies -

I was open every day except Xmas Day, there were no attempts to deliver this order. Can't contact PFL, tracking links on their website turn into a web address link, no phone numbers, all the tracking "attempt" details are just lies. We received 4 Ama...

Lost in Transit

Hi,Contacted by the buyer that the item has not been delivered since 6th Jan 2025- which I have receipt support that I have posted the item. Unfortunately it does not come with tracking details. can you please advise what can eBay supposed the seller...

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