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Why does eBay insist on 'Return Item' as the first option on a buyers drop down menu ??

Why not 'Contact Seller'. This would make sense as the fastest resolution would be achievedby communicating with the seller ( THEN to open a case if that fails ).On the surface it would appear that putting a ding in your service metrics is eBay's goa...

What to do with buyers opened cases and receive full refund although items delivered oversea?

I was one of ebay top rated seller that paid ebay fee around $20k annuallyI sold many to oversea during the COVID timeand then some buyers were very tricky and wanted items to arrive within 2 weeks although I clearly stated shipping was delayed so ex...

Help

Hi I live in Adelaide Brighton and I'm looking for help, in my area selling my craft.

User avatar by • Community Member
  • 1008 Views
  • 13 replies
  • 0 Helpful

Sellers - Please I need help. Buyers are unable to pay, it says I cannot ship to there location.

Hey eBayers. I need help. I am cancelling atleast 50% of my orders, even in Australia. Buyers are getting an error "the seller doesn't post to your location" they either get the error in the checkout before ordering, and some are getting the error af...

Postage rate table issue

I've set up my rate table but the postage is a lot higher than it should be. For instance freight for a playpen going to postcode 2155 should only cost $8.34 but it comes up as being $19.20. I use NETO for my listings but my rate table is through Eba...

User avatar by • Community Member
  • 721 Views
  • 6 replies
  • 0 Helpful

Changing an address

Buyer has paid for goods but when I try to print label Message appears so click to amend after contacting buyer as they have an incorrect Suburb & postcode but is not allowed if you pay by monthy invoice.Ebay solution contact buyer cancel order then ...

User avatar by • Community Member
  • 625 Views
  • 7 replies
  • 0 Helpful

Resolved! Being harassed by a scammer constantly.

This guy bought some digital games from me, made claims they were used then changed story to say it was the wrong game (one of them), says the other didn't work. Both games were hidden and brand new in my keylist before I sent them and I could see he...

User avatar by • Community Member
  • 778 Views
  • 12 replies
  • 0 Helpful

How does Ebay choose what listing variation to show?

I have a listing with four sizes 6mm, 8mm, 10mm, 13mm in that order (top to bottom) in the drop down box. When searching for the item and then clicking through it defaults to the 13mm size, the last variant in the drop down box. This is annoying as t...

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