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Resolved! I always try to word my items so that they will appear in the first few pages but find that they end

My items always end up appearing many pages away from first pages behind commercial sellers and even overseas sellers. How can I improve their rankings. I thought they would appear according to the time and date the item is advertised.

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  • 1607 Views
  • 10 replies
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Next step after buyer opens a request ans issue is resolved/

This morning I received an email from ebay "Your buyer opened a request because their item hasn't arrived". I keep good records and was able to determine the date the item was posted (19/5) and the accompanying tracking number (TN) which I uploaded a...

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  • 664 Views
  • 13 replies
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Listing now showing in search results

Today, a customer send us a message saying that he can not find my listings. They asked if we have closed the store. So I went to check a sample of listings and fair enough they were not showing in search result. Even when tried exact title and searc...

Resolved! Return Item damaged by buyer

A Buyer is returning what they claim is a defective item but after sending it they told me they have painted it black for their son and did this before realising it was defective.Do I still have to give a refund even though the product is vandalized?

Regarding on international buyer

Hi, I am desperately looking for advice regarding my issue with buyer. I have recently sold my item (Nintendo Switch) to an international destination. However, due to the current COVID-19 Situation, Australia Post was unable to accept the item to be ...

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  • 324 Views
  • 3 replies
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Resolved! Buyer disputes, claiming only one item sent when I sent two.

Hi ebay sellers, I have had a couple of sales recently where the buyer is claiming that they recieved only one item when they ordered two - i sent them both out in the same tracked parcel, I know I did not make this mistake, I always triple check bef...

Item Not Received Request

I Am The Seller in A Item Not Received Request, At The Opening of the Request The Buyer Left A Message Stating Its About A Week Late & Still Waiting (The Item is a PDF Sent From Email to Email) I Have Since Sent 2 Messages 1 Message Asking Buyer if s...

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  • 473 Views
  • 4 replies
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Buyer in dispute wont answer messages

A buyer has raised a dispute saying their goods have not arrived. I've messaged them four times asking to confirm their address so I can check it and have had no reply. Do I have anyway of raising this further with ebay or PayPal as I need to know it...

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  • 365 Views
  • 4 replies
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help please with a return

Help please with a return request customer opened tonight. I sold a top by TS Taking Shape and customer has sent a return request as "not authentic" going as far as calling it fake. She sent an email and thanked me on the 20/5/20 for sending an extra...

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  • 1305 Views
  • 32 replies
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Ebay I love you 😘

What a day. I had a great day, everything went to plan, packaging and post this morning ✓ Treasure hunting, well that was a bust but referred to my death pile ✓ delivery this afternoon, really nice buyer ✓ good sales today ✓ recovering from a muscle ...