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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Buyer saying there is an issue with their purchase

I have recently sold a phone. There was nothing wrong with it but she insisting that there is an issue with the screen. There was nothing wrong with it all all upon posting, and I never had any issues with the screen. She has sent photos of the scree...

Resolved! Ebay has changed the information available from search results - I hate it

So, I've been a seller for about eighteen months now and generally content with things so this is my first whinge. From this morning Ebay appears to have changed search results so that there is no seller identity or location available on the first pa...

Refund issued twice?

I made a sale, person asked to cancel order, so I kindly did. It's now been refunded twice. I have spend 2 hours trying to contact Ebay Support but am getting the worst experience trying to find a rep to rectify this quickly. Where do I go to have th...

User avatar by • Community Member
  • 168 Views
  • 2 replies
  • 0 Helpful

Resolved! Item removed due to a policy violation

Last night I received an email from eBay telling me it had removed a listing because it didn't follow their Protecting Minors policy. I list CDs, records, DVDs and sometimes books but I would never and have never listed an item which I suspected woul...

You have an 'Item Not As Described' case open

I have no idea what you mean, I have no photo.Your numbers mean nothing.i had contact with a buyer of similar name, the item went missing, Sendle looked and contacted me.How did they not receive it and it didn’t match description ?

User avatar by • Community Member
  • 145 Views
  • 1 replies
  • 0 Helpful

Why ebay does not validate shipping address when buyer places order?

Seems every website can validate a buyers shipping address. Every website other than EBAY. I would love to be able to push a button and print labels for the days orders. Instead I have to laboriously check half of them because people do not know how ...

User avatar by • Community Member
  • 796 Views
  • 13 replies
  • 0 Helpful

Ebay didn't cancel a purchase

Purchaser wanted me to post purchase, I had stated local pick up. Purchaser wanted to cancel. I told ebay to cancel, got no reply. Told Purchaser to cancel. Today received email stating money was paid into my account. What do I do now? Can't get to t...

User avatar by • Community Member
  • 318 Views
  • 6 replies
  • 0 Helpful

eBay Australia category mismatch with eBay USA?

Hi, I am wondering if there is a workaround. The difference in categories between various "ebays" is simply stupid and leads to the loss of sales. All of my customers for pricier goods are from the USA. For example, I have a light source "lumencor" l...

ebay postal labels

probably a silly question but if you use the ebay postal labels do you still pay fees on postage?

User avatar by • Community Member
  • 297 Views
  • 5 replies
  • 0 Helpful

Seller support

Time and again ebay, and ebay support has failed sellers in the following:1. Not properly investigating, and neglecting facts.2. EBay does not facilitate video evidence. This leads to fraudulent claims by some buyers resulting in forcible refunds by ...

User avatar by • Community Member
  • 2131 Views
  • 13 replies
  • 1 Helpful

Items sold but listed under unsold

I had some items sell in an auction, two are showing as sold but two are showing under unsolved, even though i can see in the same section the bids and how much they sold for. I can't send an invoice, i tired clicking in the bid history but still no ...

User avatar by • Community Member
  • 127 Views
  • 2 replies
  • 0 Helpful
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