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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Seller News: April 2025

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Forum Posts

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Aus Post theft

To say I am furious with Aus Post would be an understatement! Last week a buyer contacted me about a parcel that hadn't arrived. I checked the tracking and it showed lodgement, but nothing after that. Opened an enquiry with Aus Post, they couldn't fi...

eBay chat is going "live" on Thursday.

Just so that others see it,(Posted by Michelle on Chat with eBay Staff).: In our first eBay hosted chat we'll be focusing on Returns. This is your opportunity to ask the eBay team about the changes announced in Seller Release and the recent launch of...

User avatar by • Community Member
  • 1171 Views
  • 17 replies
  • 0 Helpful

Plastic sleeve for customs forms CLICK AND POST

Hi,I have been using the click and post option via either ebay or aus post (connecting to ebay).But when i have to send overseas, I need to attach 3 copies of the customs form.Apparentlky there is some clear plastic sleeve that you attach with the fo...

Chat with eBay - starting now

The first 'Chat with eBay Staff' discussion is now on, come and chat to us about managing returns on eBay. The team are on hand until 3.30 to answer questions. Visit the Chat with eBay staff board.

selling slow

I have been aaway for 2 mths and have been back for 4 weeks. Is it just me or has ebay slowed down for everyone. Im not getting interest in anything and I have another site as well

User avatar by • Community Member
  • 642 Views
  • 10 replies
  • 0 Helpful

Help needed for difficult US buyer

Hi, l recently sold a bag to the US item number 322585591428 buyer received bag and is claiming it needs professional cleaning and requested a refund of $80. Which l agreed to and refunded yesterday this morning I have received a nasty message claimi...

Any options after ebay has ruled for the buyer in dispute?

Hi, Looking for some advice on my options here. And probably venting a little here. A buyer purchased an item that was repaired by the manufacturer, they gave me another 2 years warranty on top of this. I sold the item on ebay and i said it was under...

User avatar by • Community Member
  • 364 Views
  • 4 replies
  • 0 Helpful

Resolved! Changing paypal email address

I will soon be changing Internet Service Provider and in the process will be changing my email address. I have concerns as to how this will affect payments for sales which are paid by paypal. Has anyone done this and how did you manage the transition...

User avatar by • Community Member
  • 4779 Views
  • 21 replies
  • 0 Helpful

Is this new?

Just looking through some Ebay searches and I see there many listings which have the first few lines of the product info directly below the title. When did this happen and how do I do this?

Please close this case

Hi,Can you please help close this case as the buyer already received the item (tracking no. 60117441116091). I had asked the buyer close the case when he received the item but didn't get a answer. Thanks,S Lou

User avatar by • Community Member
  • 474 Views
  • 2 replies
  • 1 Helpful

Added postage insurance.

Does anyone add extra insurance onto their items? I've had 2 satchels go missing in the last 3 months (which is really unusual). They literally dropped off the face of the earth.Both were worth around $70-$80 and the most that Aus Post will reimburse...

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