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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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You have an 'Item Not As Described' case open

I have no idea what you mean, I have no photo.Your numbers mean nothing.i had contact with a buyer of similar name, the item went missing, Sendle looked and contacted me.How did they not receive it and it didn’t match description ?

User avatar by • Community Member
  • 186 Views
  • 1 replies
  • 0 Helpful

Why ebay does not validate shipping address when buyer places order?

Seems every website can validate a buyers shipping address. Every website other than EBAY. I would love to be able to push a button and print labels for the days orders. Instead I have to laboriously check half of them because people do not know how ...

User avatar by • Community Member
  • 1043 Views
  • 13 replies
  • 0 Helpful

Ebay didn't cancel a purchase

Purchaser wanted me to post purchase, I had stated local pick up. Purchaser wanted to cancel. I told ebay to cancel, got no reply. Told Purchaser to cancel. Today received email stating money was paid into my account. What do I do now? Can't get to t...

User avatar by • Community Member
  • 391 Views
  • 6 replies
  • 0 Helpful

eBay Australia category mismatch with eBay USA?

Hi, I am wondering if there is a workaround. The difference in categories between various "ebays" is simply stupid and leads to the loss of sales. All of my customers for pricier goods are from the USA. For example, I have a light source "lumencor" l...

ebay postal labels

probably a silly question but if you use the ebay postal labels do you still pay fees on postage?

User avatar by • Community Member
  • 362 Views
  • 5 replies
  • 0 Helpful

Seller support

Time and again ebay, and ebay support has failed sellers in the following:1. Not properly investigating, and neglecting facts.2. EBay does not facilitate video evidence. This leads to fraudulent claims by some buyers resulting in forcible refunds by ...

User avatar by • Community Member
  • 2414 Views
  • 13 replies
  • 1 Helpful

Items sold but listed under unsold

I had some items sell in an auction, two are showing as sold but two are showing under unsolved, even though i can see in the same section the bids and how much they sold for. I can't send an invoice, i tired clicking in the bid history but still no ...

User avatar by • Community Member
  • 159 Views
  • 2 replies
  • 0 Helpful

part payments

I want to take a part payment for an offer I got for my item, as the client wants to Buy now and pay later.How do I process this? Do I have first to accept the offer and then what are the next steps.

eBay returns - how do I get their decision reversed??

Hi, Apologies in advance if this turns into a rant but I am steaming mad at the moment!! A customer (feedback score of 2, so v inexperienced) purchased a hammock from my eBay store. The listing states every single dimension that a buyer could need - ...

User avatar by • Community Member
  • 3381 Views
  • 29 replies
  • 1 Helpful
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