buyer hasnt been charged enough for postage

[marshall101]

buyer hasnt been charged enough for postage?

[twyngwyn]

What is the item number?

[davewil1964]

The buyer is charged whatever you choose for postage.

Did you understate the postage?

Realise post-sale that you have to use a more expensive option?

Choose a courier price then decide to send via Australia Post?

Choose a discounted XS eBay label, then find out the discount ended weeks ago?

Offer free postage without realising you are still the one required to purchase it?

[springyzone]

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@marshall101 wrote:

buyer hasnt been charged enough for postage?

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Then you have a decision to make.

Keep in mind that however this happened, this is not the buyer's fault.

And it would be dicey to ask the buyer for more money after a sale.

It is very annoying as a buyer to buy and then be told postage wasn't enough or the seller doesn't have the item and needs to cancel etc. 

As a seller, you need to calculate just how much difference there is and how much out of pocket you could be.

If it is a smallish item and you'd be out of pocket several dollars, making it not worth your while to sell, then cancel the order. Message the buyer and apologise, explain you made a mistake when calculating postage.

Even if it is a biggish item, if you were taking a big hit on postage, better to cancel.

Otherwise, you can opt to post at the rate you sold at and absorb the loss. I can still recall in our selling days, we ended up doing that a few times. It cut our profit to very little or a slight loss but... our mistake. I have also had a couple of sellers who sent things to me and I can tell they paid more for postage than they charged.

So, either send and take the loss or cancel. Up to you.

[sandypebbles]

How did the buyer pay less than what you state you charge in the listing?

[daydreams_12]

Wondered the same.  Checked out listings and found in postage section 2 x prices.  1 Sendle & 1 AP.  Dont know how they get away with it as most peeps only look at front of listing and dont look for choices.

[glenbankloel]

The onus is on you to incorporate postage costs into your listings.

If you want to charge zero that is your choice, if you want to charge less than the actual postage cost that is up to you, if you want to charge what it costs you plus a bit extra for your time etc that is up to you.

If  a buyer 'hasn't been charged enough for postage' then you will have to work out why. 

You cannot blame the buyer for the wrong cost for post, you must make sure that whatever you have in your listings is what you want them to pay. 

You also need to stay up to date with any price increases that come through from Aust Post or whoever you use as your courier. (Aust Post upgrade their costs twice a year.) 

Receiving less than what it costs you to send is a lesson learned, we also had to suffer this in our early years as well, but now we make our decisions re-postage costs according to what we want to charge. Some items we can absorb the full post cost, or reduced price, or we charge full price.

Really up to you, good luck.