buyer makes a claim

[davidc4430]

i have a buyer who has made a claim the item he recieved is different to what advertised

of course this is not true

he recieved the item last thursday and took a week to complain?

if i had recieved an expensive pur that was different when i opened the box id be complaining within minutes, not a week later

how should i procede?

[davidc4430]

oh, its a paypal claim not an ebay claim

but fraud is fraud

[lyndal1838]

Ebay claim or paypal claim.....the end result is the same.

If the buyer wins the dispute you will have to refund or risk a black mark on your account.

But first ask the buyer for photos showing how it is not as described.   If he really is trying it on he may just change his mind about proceeding.

[davidc4430]

rang paypal got the impression its a done deal regardless

how do i prove the item the guy got was what i posted?

only he knows hes a liar and a fraudster

oh i shoulda had bells ringing when he was begging me to send it fast as he needed it asap for his kids bithday

i feel a right charlie getting to the post office at opening time monday to be sure it got to him as quickly as possible

[kopenhagen5]

His kid's birthday has probably just been and the kid doesn't like it.

As suggested, ask for photo's of how it is not as described.

Then ask for it to be returned for the refund if he is adament.

BTW, Prob not fraud, just a numpty buyer.

[davidc4430]

ok, so i contacted the buyer

asked for photos of whatever the problem is, he hadnt even contacted me prior to opening a case and going to the next step

he has now contacted me saying the car (its a new slot car) is fine but he says the plastic cover is 'damaged'

wasnt when i posted it but sure it could have been damaged in transit even though it was very well packed in a new box with bubble wrap and peanuts for protection.

i have said to him, show pictures of the damage or send it back for a refund

now claimes he doesnt know how to send pictures and hes not home and hes a disability pentioner

it just gets harder to believe

[davewil1964]

Sounds like he's trying for a five-finger discount.

Don't blink. If it's through Paypal, I bet London to a brick, he will have to pay postage for the return, as you have Paypal proof of postage. Unless he knows about the Paypal free returns. Hint: don't tell him.

IF you receive it back, still in the original condition, reassess from there. Londons and bricks again, the package has been opened. Likely he decided as a pensioner he is entitled to rip people off.

Not knowing their circumstances.

If he knows enough to trade on-line, he should have at least a working knowledge of photography. It's been around for more than 100 years.

Edit: If it was for his kid's birthday, surely the packaging is irrelevant. Unless the kid is an adult collector of 'new in original package' slot cars. Which is possible, but the onus is still on him, especially through Paypal, to return for a refund.

[davidc4430]

ok, after a series of messages where i think this person realised i wasnt going to just hand his money back he relented and made an offer to accept a replacement cover, long was from full refund to another cover.

so i accepted on the condition he droped the PP claim

which he did

now i have posted off another cover

can he reopen a case or is that his one shot?

[padi*0409]

David, once a paypal claim has been closed that's it, they can't reopen it and can't go back to an eBay claim.

[lyndal1838]

The only option that might be available is a credit card chargeback if that is how he funded the payment.