buyer wants me to cancel a sale for their error

[onekiwi0]

Hi - buyer bought without reading description - in large letters red too, and in several times over pickup only ...blah blah.

they want me to cancel sale from sellers end.  I know dashboards has changed but as it is their error and already cost me one of my listings....I'd like them to initiate the cancel sale.  they haven't yet paid.

they says being a seller themselves its easy yadda yadda, however I don't want reduced marks on my dashboard

have things changed?  this is getting so terribly tedious, I even emailed them the steps to cancel the transaction.....

[amber-eyed-girl]

I had one last year. It was that darn cart. I "bought" an item, again, as it magically reappeared at checkout. The seller was very understanding and initiated a cancellation with it being buyer change of mind. No penalty for the seller. The message from eBay was along the lines of if I agree, I should just say yeah, and to make sure I had a refund first if I'd paid. Nothing too mean, more straighforward than most eBay missives.

So the buyer being asked to confirm a refund is just automated. Whether payment's been done or not.

[onekiwi0]

robinson, I had no intention of giving the buyer a strike, they bought the item without reading the description and I'd stated more than once in the listing it  cannot be posted due to its fragility.

I just wanted ebay not to penalise me for cancelling the sale at my end as it was not my error.  

eventually I cancelled the sale, howver the buyer has done nothing at their end, I thought they had to click on agreement.  anyway I'm over it, this is the second time this item has been purchased in error., first time person paid for it and never contacted me to pickup...so I refunedd them.  I had it with the item, its gone onto gumtree.... better for larger items

[lyndal1838]

That can only be an improvement on what I received Amber....as I said, it was many years ago.

We can only hope that whoever is responsible for the wording of the ebay messages is learning a few manners....there is really no need for the curt/rude messages that used to be sent.

[amber-eyed-girl]

Agree. Messages from eBay about stuff like this should be neutral. 

[robinsonmarineparts]

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@onekiwi0 wrote:

robinson, I had no intention of giving the buyer a strike, they bought the item without reading the description and I'd stated more than once in the listing it  cannot be posted due to its fragility.

I just wanted ebay not to penalise me for cancelling the sale at my end as it was not my error.  

eventually I cancelled the sale, howver the buyer has done nothing at their end, I thought they had to click on agreement.  anyway I'm over it, this is the second time this item has been purchased in error., first time person paid for it and never contacted me to pickup...so I refunedd them.  I had it with the item, its gone onto gumtree.... better for larger items

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You won't be penlized, but it you mark it as item not paid the buyer gets a strike.