clickandsend flat rate box postage prices & codes MISSING

[ipodpad]

someone changed the click and send flat rate pages and it's missing some information:

the flat rate box page:

http://stores.ebay.com.au/australiapoststore/pages/australia-post-store-boxes/

has NO prices for the postage or the codes you need to enter into clickandsend site when you fill out postage information to create the labels.

Hopefully someone can let them know and sort it out. I CBF filling out Aust Post email page which takes a long time to get a result.

[iscrap76]

Everyone please remember to keep your lodgement receipt, I have a claim in for a lost parcel now and even though the tracking has me lodging the item and that it got as far as a sorting centre I still need to produce the receipt to prove it was lodged. I guess they were hoping I couldn't find this so they didn't have to pay me for the postage, this was for tracking only not signature so they are saying out of good will they will refund the postage but not the item.

[travelling_agoraphobic]

These Click and Send claims are getting interesting.

I always keep a .pdf of the labels when I print them out, and have been glad that I did. I have one claim (so far !) for a missing parcel where tracking is showing as 'Delivered', recipient states she never received it and I had the Delivery Instructions:
If premises unattended place a card in the post box and leave parcel at nearest AP outlet.

So it was safe dropped contra to my instructions. Or it was never delivered. Or who knows what.

Regardless, I'm really pushing AP to compensate me even though it didn't need to be signed for. It's taken 2 months and it's an item worth less than $20, but I'm doing it because I don't think AP should get away with not providing the service I paid for.

BTW, this was not an eBay purchase and I believe the recipient is telling the truth. I sent her a replacement when it became evident that the parcel was lost or stolen.