on โ27-03-2024 12:36 PM
I sold an item at full price, but it should have been lower as the customer asked for a lower price in 'make an offer'. How can I rectify eBays mistake? I cannot talk to eBay help, just comes up 'fix it yourself' answers. No help.
on โ27-03-2024 12:51 PM
Refund the difference.
on โ27-03-2024 06:25 PM
If you had accepted a formal offer, the sale would have been completed at that price. If it wasn't a formal offer, eBay have no knowledge of it.
eBay Help, unusually, is correct - fix it yourself.
on โ27-03-2024 06:31 PM
I can't even see any of your completed listings that have 'make an offer' on them
They all just show as 'buy it now'
Unless you mean on another account
Was it indeed a 'make an offer' on the listing or did the buyer just send an eBay message asking for a cheaper price?
on โ27-03-2024 07:30 PM
The item was sold - the seller admitted they accepted a lower price.
We all know what buyers are like - as said previously - refund the difference - keep the buyer happy - as it was an an acceptable price.
Everyone is happy.
on โ28-03-2024 05:16 AM
They also said it was made in make an offer
Which the seller does not 'offer'
And blames eBay for it
on โ28-03-2024 07:43 AM
@sandypebbles wrote:They also said it was made in make an offer
Which the seller does not 'offer'
And blames eBay for it
If the buyer sends you a PM, asking a question, as part of your answer, you are able to make an offer as well. Even if you dont have it turned on for your listing.
I use this quite often, if a question or an offer price is made by PM.
on โ28-03-2024 11:43 AM
Sandy was actually answering the OP - who stated it was in ' make an offer '.
If in a PM all one has to do is edit the listing.
on โ28-03-2024 12:02 PM
@domino-710 wrote:Sandy was actually answering the OP - who stated it was in ' make an offer '.
If in a PM all one has to do is edit the listing.
In a pm a"" make an offer"" is an option available to the seller when they recieve a pm from a potential buyer, you don't need to edit the listing. OP didn't specify where the make an offer was generated from.
on โ28-03-2024 01:10 PM
This ability to reply with an offer only appears when a member makes contact through a particular item. I often have people replying to a message I have sent and adding "would you take an offer of $$$ on item XYZ." You then have to tell them to ask the question again while they are looking at that item OR adjust your item listing so that an offer of $$$ is automatically accepted and inform them of that.