eBay refunded buyer when item was in transit then refused my appeal after item was delivered

[rhinestone_cowboy1]

I sold an item on eBay Australia to a buyer in Chile and shipped to them via Auspost. The delivery was obviously delayed due to the global pandemic, but tracking showed that it was still in transit. eBay debited my Paypal account to fully refund the buyer while the item was still transit, and it was then delivered to them about a week later. I appealed the refund decision with delivery confirmation but they immediately denied and closed the case.

I figured it would be a pretty clear-cut case, the buyer received the item so eBay would return my money, but they are refusing to help me in any way and essentially are telling me 'too bad.' I've been in contact with both eBay AU and US numerous times over the past few weeks and they both advise me to just message the buyer (who is obviously completely unresponsive) and ask them to pay.

Do I have any recourse in reclaiming my money?

[justkidzbiz]

This has been a huge problem for sellers when shipping is delayed.  If Greedbay refund a buyer and then the item is delivered they don’t want to know about it. It’s actually quite disgraceful IMHO.  Regardless whether in Australia or not eBay know there are international delays and as such should at least be taking it into consideration if tracking is showing as « in transit ».  So many sellers have vented the same thing has happened time and time again. A big loss for sellers selling internationally unfortunately.