@analog_cameras wrote:
I just seem to be getting the impression that everybody treats this company as a law unto itself - they are not they are just another company subject to the laws of wherever they are operating. I think you would find them happy to admit this.
It's not so much people accepting whatever eBay does without protest, and more often having not enough detail to troubleshoot, offer pertinent advice, or zero experience in the issue people relate. Anomalies are, well, rare occurrences - you're the first person to bring this issue to the forum that I know of, and may in fact be the only one who has ever experienced it in this particular way, and the tendency in those kinds of cases is to look for a logical explanation, something that was missed (or, in other words - find the user error), or refer back to other things that are known about what eBay can and can't do according to policy.
I thought cancellation and re-purchase may be an option, but at the same time, you can't refund money that hasn't been made available to you. I'm assuming what you're saying is that the buyer paid (and was debited) a total of around $360 for their order, but eBay has only credited $290, showing some items as being paid for and some as not. Cancelling the "unpaid" orders may or may not result in a refund of those particular items to the buyer, but I suppose it's better to try rather than wait for eBay to figure out what is going on.
Strictly speaking, I can't see this quite as ebay owing you money, I see it more as eBay owing the buyer money - at this stage, it is the buyer's money that has disappeared into the ether - imagine for a moment that the order(s) for the items never actually came through on your side. Or perhaps just the paid ones did...in that case, what would you tell the buyer if they contacted you and said "what happened to my order? I've paid for 5 items but there are only 3 showing?". You would have no choice but to refer them to eBay to chase it up, as you are not in a position to action anything. Your particular case sounds not too dissimilar, it's just that an order was partially created so you can see an attempt for purchase / payment was made, and this particular scenario is something that happens somewhat frequently. It's also a known issue on another site that like ebay, uses Adyen to process payments. Normally what happens is the debit remains pending for X amount of time, and then bounces back to the buyer, so if you haven't already, make sure you get them to check the payment status of all purchases on their side.
