ebay Managed Payment System - No seller protection for charge back - Terrible - Paypal was better

[entique_australia]

I am selling one ebay for 20 years. I was always protected against chargebacks. The new ebay managed payment system does NOT protect you as a seller.. Customer submitted chargeback. He got the money back and still hold the item. $2000 down the drain. Ebay takes no responsibility. Is just terrible what they do.

[jellybirddesigns]

Was it a single item worth $2000? Did you send it with Signature on Delivery as required?

Ebay seller protections should apply to you if you sent it on time, with tracking, to the address on record. I honestly don't know why Ebay go against their own policies. The sticking point could be the Signature issue.

If you can't get resolution through customer service (chat) - then perhaps you could write to the buyer and tell them that you will be taking action through small claims court, or you could use a debt collection agency. Many of them deal with amounts under $5000, so could be worth a shot.

[sugar249]

You don't say why they put in a charge back claim, was it non delivery, defective item,  etc, etc, etc. 

Hard for anyone to comment without the full story,  it may have being a legitimate charge back.

[danieh_6]

+1 You should provide more context to the charge back.

[imastawka]

I don't remember Paypal being better for chargebacks.

If you wanted to fight it and they'd charge you $15 for the privilege.

Didn't mean you'd win it.

[danieh_6]

Its better for returns, imo, forces the buyer to send the item back, and not an empty box, (but still can be abused)

[digital*ghost]

PayPal is undeniably superior (for sellers) when it comes to providing protection, purely because they only require proof of shipment, with SOD requirements for orders $750+, so nothing hinges on a "delivered" status within a certain radius. There is no requirement to provide tracking details within a certain timeframe (excepting if / when a dispute is raised), and they allow much more time to provide evidence. 

This also means if you provide the buyer with the ability to redirect a package, or allow safedrop when a signature is required, your eBay protection is compromised but your PayPal protection is not.

They both charge a fee, and they both waive it if you qualify for protection, but eBay's is higher and attracts GST, whereas PayPal's lower fee does not. PayPal are looking at charging extra for protection (via higher fees if a seller opts in), and they have been steadily decreasing opportunities for eligibility over the years, but for many sellers it would probably still be worth it and preferable to eBay's protection. 

Lastly, and more importantly, if PayPal make a questionable decision, you can raise a complaint with AFCA - the jury is still out on if / how you can dispute an eBay decision aside from in-house appeal > arbitration / court of law. 

[danieh_6]

You can definitely still lodge a complaint to AFCA against eBay Via Adyen, However PayPal do get **bleep** if you lodge more than 2 disputes against them regardless of the time-frame apart.