I posted an item to New Zealand (south Island ) sent as untracked mail item Ebay quotes the Australia post delivery time as 11-35 days for international .But after 15 days the customer opens an INR case and i have 5 days to resolve the case ! Am i missing something ,as there been a policy change?
I tried to find why the case was allowed to be opened with eBay but useless chat just run me around in circles .I contacted the customer to explain in a polite manner that its probably still in the post ( From past experience the NZ postal delivery service is very slow to country areas over a month in some cases ) No Reply from my customer
