help please, for a new seller

[0408budlee]

one of my buyers said they didn't get their item. they have opened a dispute with paypal, what happens now?

it was posted on the 9 nov 2012, the buyer is demanding a refund. 

[putney32]

If you posted with a PayPal approved service (Registered Post / Click and Send etc), then, firstly check the Status of the tracking number on the Australia Post website

then contact Paypal and let them know the tracking number and what Aust Post site says.

often a 'missing' item is just sitting at their Post Office awaiting collection.

if you only used regular mail, with no tracking, you'll have to refund their whole payment if the item is lost in the mail

[davewil1964]

Ask the buyer to check their local post offices. If it's a parcel it may not have been carded, or the card may have blown away.

How far away from you is the buyer. It's not quite two weeks. AP can often take longer than that to deliver, and normally does between Perth or Darwin and SE Australia.