how do i get a case closed against me wen its been through no fault of my own and buyer now has item

[sharonbarnes9]

hi , over a week ago i had a case opened against me for an item a buyer had not recieved in austrailia,after a few days he then mailed me to say that he had recieved the item that day .. the case is still open after a week how do i get this closed ?

kind regards

s barnes

[cq_tech]

Sharon, it might be best if you were to message you buyer and ask him to close the dispute. If he fails to do so, forward copies of his email to either eBay or Paypal, depending upon whom it was with which he opened the dispute, and request that they close it for you.

[digital*ghost]

If all of the above fails, the clase should close automatically after 30 days.

[spicy-pickles]

Whatever you do, don't click the link to ask eBay to step in or they will freeze your funds.

I made the mistake of doing this after waiting 9 days with no reply from the buyer and tracking showing it had been delivered successfully.

Now I've just had an email from eBay saying they need more time to decide on the case, when it's pretty cut & dry from the info I posted in the dispute that the buyer now has the item in their hands.

Because of eBay's unrealistic expected ETAs, buyers are all too quick to have a sook their item hasn't arrived. The Australia Post rep laughed and said they couldn't open an investigation so soon as it was still days within their delivery timeframe.

I don't know why the buyers can't just check the tracking themselves and wait. The number is shown in their purchase history and they get an email from eBay saying that it's been posted plus another email from Click & Send with all the details.

[spicy-pickles]

So here I am again...almost a year to the day!

Buyer claims item not delivered, but tracking shows that it has been delivered.

Tracking details have been uploaded to the case (were added automatically by C&S to begin with).

Now it looks like I can't do anything, it's awaiting buyer's action. The only option presented is to refund their money, but I have proof of delivery so why can't I close this thing?

How to I wrap this up? The buyer isn't obviously going to close it if they haven't got their item. But this was paid for with Paypal so isn't there some Paypal or eBay protection available here to move things along? Neither of us should be out of pocket.

[dazzledayz]

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@wheres-me-jumper wrote:

So here I am again...almost a year to the day!

Buyer claims item not delivered, but tracking shows that it has been delivered.

Tracking details have been uploaded to the case (were added automatically by C&S to begin with).

Now it looks like I can't do anything, it's awaiting buyer's action. The only option presented is to refund their money, but I have proof of delivery so why can't I close this thing?

How to I wrap this up? The buyer isn't obviously going to close it if they haven't got their item. But this was paid for with Paypal so isn't there some Paypal or eBay protection available here to move things along? Neither of us should be out of pocket.

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All the tracking shows is that the item was delivered; it does not show who it was delivered to.

It's quite possible that the delivery contractor has stuffed up and left it at the wrong address.

If the tracking shows as delivered you will be covered by PayPal seller protection so you shouldn't lose out if you start a claim with them.

It's just a nuisance really but you'll have to let the system run its course.

[spicy-pickles]

I've opened an enquiry with AP so the item still may turn up.

I'd like to send the buyer a replacement but I don't want to be out of pocket for that. I can't see how this is going to work apart from letting the eBay case run its course, the buyer eventually gets refunded then purchases the item again?

Does anybody have ideas how I can quickly get them a replacement under this system that neither I nor they need to pay for?

[ausbargainbasement]

Unfortunetly the current return system does not cater for sending replacement items, have the same problem a buyer bought a item from us but it had a dead pixel in the screen, they liked the product so wanted to exchange it for another, but as they had opened a return case, all we could do is let the buyer return the item, then refund, so they could purchase another, the only way it can be done directly now is if the buyer contacts the seller first and make the arrangements with the seller, all very well except contact seller is buried under the big bold Return this item, on your purchase history.

[digital*ghost]

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@wheres-me-jumper wrote:

How to I wrap this up? The buyer isn't obviously going to close it if they haven't got their item. But this was paid for with Paypal so isn't there some Paypal or eBay protection available here to move things along? Neither of us should be out of pocket.

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Unless a discretionary refund is issued, it's unlikely the buyer will receive one when the tracking shows delivery (from eBay or PayPal, if they try PP after the eBay case closes). 

Hopefully the AP inquiry will result in locating the package and getting it to the buyer, but unless AP finds the item was misdelivered (or the non-delivery was in some other way their fault), they generally don't provide any discretionary compensation, so it's kind of like the forces are against neither party being out of pocket, unfortunately (not impossible, but relies on a few ifs). 

[spicy-pickles]

Buyer found the item in a bush in their front yard. The delivery driver has made no attempt to drop it at their front door and this express item has been sitting out in the weather for almost a week.