on โ25-09-2012 08:24 PM
Hi guys,
I am writing here tovent my disappointment and also am asking for advice, here goes:
I listed iphone 5 last friday and the auction ended last sunday. I found it strange that the buyer hasnt paid until yesterday night, because obviously it is a reasonable assumption that if you buy an iphone 5 you will want to pay for it ASAP so I can send it ASAP.
I check the buyer's feedback page, and look what I found: http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&userid=hsvgts1977&ftab=AllFeedback&myworld=true
He has about 8 feedbacks, thats right, 8 !!! saying that he has not paid for his items. Realising that I will probably be his next victim, I messaged him saying please pay immediately if you are interested or I will offer it to someone else
he is replying by saying that its just only 1 day and how I am so impatient and asking me to go on to sell it to other people, I told him that fine if you are really interested in buying then I will wait for the payment but please dont waste my time, and no more reply after that
obviously any reasonable person at this point will assume that it is very very likely that this guy will not pay
So I contacted ebay through customer chat saying that could you please cancel the transaction, I do not want to pay the final value fee to which the customer replied i have to wait 4 days for the buyer to pay, and then additional 4 days to wait for the case result
THis is just not possible for me to do since this means I will not get cash for my iphone 5 for the next 8 days at the very least. I told her that I need to sell my iphone soon because I need the money ASAP. Additionally iphone is only valuable as long as apple does not have stock, once they have stock why would anyone buy from me ? But she just kept repeating that no I gotta wait 8 days there is no way around it..........
At this point, I am utterly speechless at ebay's service and the quality of protection it gives to its customers. The fact that this guy who is obviously trolling everyone (I have his name and address when I sent him invoices, its not even his real name. its a weird combination of number and letters), including 9 sellers in ebay, and seems to not be banned yet and also have 100% positive feedback just baffles me
Suffice it to say that I have learned my lesson and I will try to never ever sell any big ticket items anymore in ebay. Meanwhile I need to sell my iphone 5 ASAP. I can sell it to my friend outside ebay who already agreed to buy, but the problem is if the guy eventually pays for the item (very small probability if possible) then it will be me who look like a fraudster
Advice ?
thank you
on โ29-09-2012 11:55 PM
Hi vxgo,
You say - "He has about 8 feedbacks, thats right, 8 !!! saying that he has not paid for his items." and that he should be banned.
Yes but there is a problem - the feedback you read is all under a green dot therefore those sellers have formally signified that they found not getting paid a positive experience! Why should Ebay disagree?
UPI dispute is the way to go - give non-payers a strike and sellers can block those with 2.
In the case of this buyer the sellers are at fault - if two of them had followed procedure others would have been protected.