is it fair to leave a negative if buyer didn't like the movie they bought?

[mr.glow]

title says it all.

[***super_nova***]

Very bad advice.  Communication with other eBay members should be conducted by eBay messages; that way if there is a record of what was said.  If buyer does not respond to messages, they obviously do not want to change their FB.   If seller messaged me several times and then called me because they were not happy with the FB I gave them, I would consider it a harassment, and would have left follow up "harassing phone call". 

Not sure what has happened, the last line got cut off, it said that if buyer does not respond to messages, or phone calls, apearing on their doorstep could be considered stalking.  Especially, as the buyer in this case seems to have a very poor grasp of English.

[mr.glow]

nova you make as much sense as the negger. I feel like you are harassing me so please don't comment on my posts anymore.

[thecatspjs]

Mr Glow, not sure if you even want advice on getting the feedback removed, as you OP is unclear. So take or leave the following.

Twice this year I have had buyers leave undesirable feedback as they were not happy with their purchases. Their feedback comments were a bit confusing and I wasn't sure exactly what was wrong.

On both occasions when these individuals did not respond to my message, I rang them. 

After short pleasant conversations with each, where I just outlined that customer satisfaction was very important to me and I wanted to know a little more about what their problem was with the goods etc etc

Both indicated they were disappointed as they had "imagined" something a little different, and each acknowledged that I was in no way at fault for that as the product reflected the description. No refunds were given, they each wanted to keep their goods.

I indicated that as they had not contacted me to give me a chance to resolve any issues,  would they please consider revising their feedback. On each occasion the buyer agreed and did revise their feedback.

Not everyones tale ends so well, but a quick phone call to clarify is worth a shot.  

[annies_fancy_dress]

What have their "hopes" to do with the sale?

They bought a product.

The had the choice to buy or not.

If they had "hopes" for something, they should ask before purchase, or google search the product to see if they want it.

A seller can't help or intuit their "Hopes"

That neg is so unfair.

[patchoo78]

 No... my production company is. So it is ok to sell carp if i didn;t make it

IN this case, it was your company therefore you're at least partly responsible for the quality of the movie..

Maybe not everyone would think the movie was carp, everyone has different tastes but that doesn't mean you can hold the seller responsible for things outside of his control.. 

The feedback doesn't state whether the buyer didn't like the movie or whether the quality was bad. If the picture and sound quality was something akin to the pirated ones you buy in Bangkok and Bali, then the buyer has every right to be upset and should blame the seller. If the buyer just left bad feedback saying that he didn't like the movie, that's hardly the sellers fault is it?

I didn't like Prometheus much, lots of other people did; but if I bought it on ebay I wouldn't blame the seller for a bad movie. I'd blame James Cameron