is this feedback extortion?

[corduroy9]

I sold an item on the 26th march, the buyer emailed me the next day ( never before the auction end) asking if they could 'pick up the item?', I emailed them back stating it was postage only as the listing stated.
They have just received the item in the mail and emailed me immediately stating the following :

First, I have received the item. Thank you for mailing it so promptly.

But second, there is a fault with the item that was not mentioned: the arm keeps coming off the central hub. Even without my cat playing with it, if I just leave it running the arm frequently comes off and has to be reattached.

I have already ordered replacement arms from the US, although including shipping, this cost me an additional USD $29.99.

I wanted to give you an opportunity to offer redress before leaving negative feedback.



Is this feedback extortion? Are they annoyed that I wouldn't let them pick the item up? Are they also asking me to refund them an extra $29.99 on top of not retuning the item for a full refund?
There is absolutely nothing wrong with the item,
I tested it intensely before posting it well packaged/protected! I just googled the product and it turns out that it's a common issue that the arm can fall off at times.

The buyer only has a feedback score of 4,
I'm just a bit confused as to why they are not using the resolution centre if the issue is real!

[cq_tech]

In light of the feedback ultimately left by the buyer, I'd suggest that the answer to this thread's title is a resounding "yes".

[lyndal1838]

It is a pity the buyer did not look before spending $30.00 on parts for a broken item from overseas....there are NEW toys available from a seller in Sydney for under $30.00.

That feedback says it all and makes the buyer look vindictive...he freely admits to refusing the full refund.

[Anonymous]

glad i read this thread... buyer has been added to my blocked list already. Theres a few things i would like to say about this buyer but none of it would be nice nor appropriate for this forum

I hope the seller takes this thread and all messages to eBay and get that feedback removed. 

Definite feedback extortion.. what a terrible buyer

[bluelillypilly]

I see the buyer had done nothing for 3 years on Ebay. Will also be adding to my BBL . I find that no matter what I say on my sale posts someone always ignores it /hasn't read it . Buyers seem to be getting worse- hiding behind a "perfect" feedback score ? 

[2106greencat]

Baring in mind that that in such a short space of time this thread has had over 600 views, I imagine that is at the least over 600 sellers who will now be protected from this type of buyer.

Monsters - phone eBay - speak to supervisor and get rid of that blot on your otherwise perfect record.

You are ace in my book !

[harley_babes_hoard]

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@lyndal1838 wrote:

It is a pity the buyer did not look before spending $30.00 on parts for a broken item from overseas....there are NEW toys available from a seller in Sydney for under $30.00.

That feedback says it all and makes the buyer look vindictive...he freely admits to refusing the full refund.

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Actually 25 bucks with free postage, brand new. Some buyers are just not cut out for ebay. 🐵

[robinsonmarineparts]

"Product faulty. Seller offered "full"refund, but net return postage refund = 41%"  - theres the feedback  so the buyer is blaming the seller because of a Ebay/Paypal policy in having to pay for return postage.

Hang your head in shame buyer.

The Ebay community doesn't need these type of buyers.

[corduroy9]

after having no luck getting the feedback removed by email,  greencat i followed your advice and spoke to a supervisor... (thanks for that!)

as it turns out they had the wrong information from paypal and currently they are reviewing the case and will let me know in a few days time. 

[robinsonmarineparts]

Where all on your side M.T.

[curraone]

I think the red dot is  gone already