I sold an item on the 26th march, the buyer emailed me the next day ( never before the auction end) asking if they could 'pick up the item?', I emailed them back stating it was postage only as the listing stated.
They have just received the item in the mail and emailed me immediately stating the following :
First, I have received the item. Thank you for mailing it so promptly.
But second, there is a fault with the item that was not mentioned: the arm keeps coming off the central hub. Even without my cat playing with it, if I just leave it running the arm frequently comes off and has to be reattached.
I have already ordered replacement arms from the US, although including shipping, this cost me an additional USD $29.99.
I wanted to give you an opportunity to offer redress before leaving negative feedback.
Is this feedback extortion? Are they annoyed that I wouldn't let them pick the item up? Are they also asking me to refund them an extra $29.99 on top of not retuning the item for a full refund?
There is absolutely nothing wrong with the item,
I tested it intensely before posting it well packaged/protected! I just googled the product and it turns out that it's a common issue that the arm can fall off at times.
The buyer only has a feedback score of 4,
I'm just a bit confused as to why they are not using the resolution centre if the issue is real!
