paypal seller protection warning for all sellers

[babyjane62]

I learnt something recently that I was not aware of so thought I would share it as it has cost me $110 which I really am not pleased about.  I sold an item early december, after payment by paypal I signed into the "View Order Details" section of ebay to get address, posted item thinking I had done everything right.  The seller opened a dispute with paypal 3 days after I posted item saying they had not received it yet, mind you, I am in country Victoria and they are in sydney, express post takes 2 days to get anywhere, I sent a copy of the postage receipt to buyer stating they should at least wait a week before disputing but still no reponse.  I replied in the paypal dispute section, the response was I should have sent item to the work address listed with paypal not the home address listed with ebay as the buyer often has parcels go missing from the home address, would have been nice to know this.  To cut this saga short, the dispute was escalated when the buyer didn't receive item (or so we were told), after talking to paypal, they agreed I did have proof of sending item but as it was to the ebay address and not the paypal address they had to find in favour of the buyer and reversed the payment back to the buyer!!!!  I ask, I have proven postage, they know it, the buyer admits that parcels go missing from home address, why are they still using it as ebay registered address, why did they not tell me to make sure item was sent to work, or better still, pay the extra $3 for registered post.  This has left a bad taste in my mouth, christmas day I received a notice from paypal to get my balance out of negative or I may hear from debt collectors, so my warning to you all, PLEASE SEND ITEMS TO PAYPAL REGISTERED ADDRESS NOT EBAY REGISTERED ADDRESS.  Why aren't we told this more often, the little paypal protection icons are everywhere, share the rules more openly please.  I hope this doesn't happen to anyone else because it was a very unpleasant experience after building up nearly 1200 positive feedback responses which went nowhere to help my case.  Sorry for the longwinded post but I am annoyed that I was punished when paypal said they could see I had posted the item, they could see it was the buyers home address, they couldn't prove the buyer was telling the truth, but I am sorry, we have to reverse the payment!!!  I must say in closing, the paypal operators were very easy to contact and talk to, although perhaps velvet sledgehammer is an appropriate term.  Happy New Year everyone and may your ebay experiences be better than this one.

[harddrive2012]

Absolutely!

I, personally think the buyer is in the wrong.

There is no way to prove that this person has done the dirty, but seeing as the seller has the receipt of postage then I would tend to lean towards them as they have evidence of sending the item.

I believe they were "harshly" ruled against.

[lyndal1838]

There is always the possibility that no matter who is right and who is wrong...the parcel has gone missing.

I bought an item in early December and the seller posted it with tracked post, although she did not give me the tracking number until I asked her after Christmas.

The parcel was sent to the correct address and the tracking shows it has been delivered to the local depot...but I did not get it.

[viewmont1071]

I do not think the buyer is wrong or did the "wrong" thing.

Howver it is obvious that neither did the seller.

or

the other experienced sellers with 1000's of transactions who thanked the op because they use the same system to glean addresses

In the absence of anybody explaining to me how click and send could have magically been sent the right address from paypal (without having access) while the wrong address is shown on the View order details after ebay checkout has been completed for me the point/glitch/unusual buyer payment actions are proven.

I mean if the same buyer paid via bank deposit........ where would the click and send brigade have sent the parcel too???

To the address in the View order details because that is the only place a changed address could be stored and viewd after checkout for a BD or MO payment.

 that it is a pp payment we are discussing is superflous to the fact that the ebay address notification system somehow failed

I would make sure if it was me that the financial ombudsman explained to me ( through questioning pp)

so I understood how and why the address details were corrupted or did not match and that it was minimally noted with pp and ebay.

I help a lot of older people to use the internet in general.

I have noted that some do not like" the magic carpet ride' that occurs from ebay checkout to your pp account and then back to ebay checkout during the  payment flow.

I had one particular group of locals who had learned and used the traits of one in the group ( who had somehow been done by clicking on a fraudulant pp link while making ebay payment) and paid for everything via logging into paypal and without linking the payment to an ebay item

.... they all used the pay for an item.......

which means no "magic carpet ride" the other way from paypal to ebay checkout and back to paypal again.......

[n1suzy]

Regardless.. paypal does NOT protect sellers anyway
Talk to fos.org.au or accc au

[daydreams_12]

The OP is hardly likely to come back looking for an answer 5 YEARS later!!!!!!!!!!!!!

[*tippy*toes*]

Not to mention how much has changed in 5 years with both eBay and PayPal. 

Another prime example of why old threads should be locked. Someone new could read this thread without looking at the dates and think the info to be relevant.