paypal seller protection warning for all sellers

[babyjane62]

I learnt something recently that I was not aware of so thought I would share it as it has cost me $110 which I really am not pleased about.  I sold an item early december, after payment by paypal I signed into the "View Order Details" section of ebay to get address, posted item thinking I had done everything right.  The seller opened a dispute with paypal 3 days after I posted item saying they had not received it yet, mind you, I am in country Victoria and they are in sydney, express post takes 2 days to get anywhere, I sent a copy of the postage receipt to buyer stating they should at least wait a week before disputing but still no reponse.  I replied in the paypal dispute section, the response was I should have sent item to the work address listed with paypal not the home address listed with ebay as the buyer often has parcels go missing from the home address, would have been nice to know this.  To cut this saga short, the dispute was escalated when the buyer didn't receive item (or so we were told), after talking to paypal, they agreed I did have proof of sending item but as it was to the ebay address and not the paypal address they had to find in favour of the buyer and reversed the payment back to the buyer!!!!  I ask, I have proven postage, they know it, the buyer admits that parcels go missing from home address, why are they still using it as ebay registered address, why did they not tell me to make sure item was sent to work, or better still, pay the extra $3 for registered post.  This has left a bad taste in my mouth, christmas day I received a notice from paypal to get my balance out of negative or I may hear from debt collectors, so my warning to you all, PLEASE SEND ITEMS TO PAYPAL REGISTERED ADDRESS NOT EBAY REGISTERED ADDRESS.  Why aren't we told this more often, the little paypal protection icons are everywhere, share the rules more openly please.  I hope this doesn't happen to anyone else because it was a very unpleasant experience after building up nearly 1200 positive feedback responses which went nowhere to help my case.  Sorry for the longwinded post but I am annoyed that I was punished when paypal said they could see I had posted the item, they could see it was the buyers home address, they couldn't prove the buyer was telling the truth, but I am sorry, we have to reverse the payment!!!  I must say in closing, the paypal operators were very easy to contact and talk to, although perhaps velvet sledgehammer is an appropriate term.  Happy New Year everyone and may your ebay experiences be better than this one.

[*new2vintage]

😮 Without foxy's permission ? 😮

[chuk_77]

:^O

*foxy moment on my screen*

[davewil1964]

Because what ever delivery address the Buyer puts in HIS/HER Paypal transaction, that address should get updated in the Sales record on eBay Transaction. 

It does. After payment is made by Paypal. The issue is the OP sent it to the address on the 'your item sold' email, which is sent BEFORE payment is made.

[moon.harvest]

WHAT?!
 
 Call me stupid but I always though for seller protection we needed to send it to the EBAY registered address. We are selling on EBAY after all.

 What about click and send? They say use click and send to be covered for seller protection. Which address does C&S automatically use?

[moon.harvest]

Because what ever delivery address the Buyer puts in HIS/HER Paypal transaction, that address should get updated in the Sales record on eBay Transaction. 

It does. After payment is made by Paypal. The issue is the OP sent it to the address on the 'your item sold' email, which is sent BEFORE payment is made.

 ohhhhhhhhhhhhh. 

[putney32]

WHAT?!
 
 Call me stupid but I always though for seller protection we needed to send it to the EBAY registered address. We are selling on EBAY after all.

 What about click and send? They say use click and send to be covered for seller protection. Which address does C&S automatically use?

click and send imports the address given by the Buyer when they go thru checkout...i.e. the same as the PayPal address.

Yes you are selling on eBay and if the buyer sends you a money order, or puts $ into yr bank account thats the address you send to... BUT ONCE it is a PayPal payment, you are then selling on ebay but with PAYPAL as the financial facilitator, so you send to the address they give you.

[phorum_junkie*]

Once again

If the buyer has gone through checkout then the correct delivery address will show up in view order details, selling manager, paypal, click & send and any and everywhere else except the item sold email.

If the buyer has not gone through checkout then whatever address they have as their primary or the last delivery address they used will show in the view order details, SM and all things ebay. If they have paid direct through Paypal without completing checkout (can happen if they know your Paypal payment email) then you should check in Paypal.

Of course if you are sending by a method like express satchels that does not have PP seller protection it doesn't matter where you send the parcel as you will lose any claim anyway!

[***super_nova***]

It really is quite simple:

A   -   eBay address = primary address = the address of buyer's residence = their official address

B   -   PP address, which may be the same as the primary address, but can be anything the buyer decides at the time of processing the PP payment, it always overrides the the eBay address.  It might be a gift address, it might be work address, it might be PO box address.

[yellowciti]

Thank you. I have benefited from your post. I have just joined Ebay and was unaware that one should post to the PP address. Thank you once again.

[forumfool]

WHAT?!
 
 Call me stupid but I always though for seller protection we needed to send it to the EBAY registered address. We are selling on EBAY after all.

Thankyou!!!  Until these forums I never knew otherwise . . . glad to know I'm not the only one!!!    Where does it specify this by the way on eBay or Paypal?   I want to know if it was in front of my face and I was too daft to notice or if it's in the fine print somewhere and not too obvious . . .