pick up only

[chrisco62]

just sold an item that clearly states that it is pick up only, E-mailed buyer items are ready for inspection and collection, He has E-mailed back with let him know how much extra for postage. I have told him collection only no postage. Someone asked this question on listing and was told sorry no postage, So where do I go from here.

Thank you in advance for your help  

[chezzy]

For me it is pretty obviously pick up only but some people will try - next time perhaps spell it out clearly in the description too BUYER MUST ARRANGE PICK UP. ITEM WILL NOT BE SHIPPED. (and include some flashing neon lights too?!)

Not all people will read the questions and answers down the bottom either. I would suggest a mutual cancellation unless the buyer can arrange for someone to pick it up on their behalf?

[chezzy]

Check out the information at the following link:

http://pages.ebay.com.au/help/sell/cancel-transaction-process.html

[kopenhagen5]

Or if you feel inclined you could provide a quote for a courier, signed and fully insured.

It might be $100-200.

After all buyer should always check postage costs before bidding/purchasing. 

[*sparklz*]

Do not send a request to mutually cancel though because if they decline then you are stuck with the fees and they can still leave neg feedback.

Send an invoice with postage at $300 and when they do not pay within 4 days open a dispute for non payment and 4 days later close it to get your fees back and they get a strike and they will not be able to leave feedback either.

[chezzy]

Forget my suggestion of mutual cancellation - I am liking kopenhagen's and sparklz' suggestions better

[janeababe]

-Your bidder is only a newbie with 9 feedback.

-Some ebayers are unable to view the questions at the bottom of listing due to mobile aps, so its possible he couldn't see that it was pick up only.

-You did not write PICK UP ONLY within the blurb, and the payments/postage TAB can be a bit difficult for newcomers to fathom  how to access it. Easy when you know its there, but necessarily a stand out feature.

Personally, if it was me, I would not offer a $300 freighting charge. The buyer then would have to pay you by Paypal and you never know, might just do a charge back months down the track, or get you for excessive postage or come here and complain, then get advice on how to deal with your outrageous postage claims! LOL  😉

Be nice and gently explain to your buyer that the item is PICK UP ONLY as per the terms of the listing, and that is all you can offer.  If you are feeling generous, offer your buyer a mutual cancellation, then you will get your fees back from ebay, and free to relist, and this time put it in big bold letters within the item description  PICK UP ONLY.  🙂

[chrisco62]

Like the idea of outrageous postage but that may come back and bite me, Mutual cancellation would be great but if he refuses I'm stuck with FVF, Surely there must be a simple and honest way to sort this out, I feel I have done nothing wrong but due to someones ignorance I may get stuck with fees.

Thanks

[chezzy]

If you want to be technical I am seeing the words pick up mentioned three times in the original listing. Surely even mobile apps include the postage information and I am not even talking about the questions and answers lower down on the page?! I would be inclined to take screen shots wherever it says pick up and send that to the buyer via ebay messages when you next make contact.

[kopenhagen5]

Like the idea of outrageous postage but that may come back and bite me, Mutual cancellation would be great but if he refuses I'm stuck with FVF, Surely there must be a simple and honest way to sort this out, I feel I have done nothing wrong but due to someones ignorance I may get stuck with fees.

Thanks

There is. If you don't want to post it ask them via ebay messages if they will agree to a mutual cancellation. Once they agree then send them the form and if they decline you can contact ebay whom can see they already agreed to a cancellation. If feedback is left it will be removed.

My suggestion was to provide a secure premium method of posting and if they are prepared to pay, all well and good. But as jane says if they are a newbie, it was probably a genuine oversight.