eBay

chrisco62 · ‎27-06-2013

just sold an item that clearly states that it is pick up only, E-mailed buyer items are ready for inspection and collection, He has E-mailed back with let him know how much extra for postage. I have told him collection only no postage. Someone asked this question on listing and was told sorry no postage, So where do I go from here.

Thank you in advance for your help

phorum_junkie* · ‎27-06-2013

If it were me I would go to the Pack & Send site and get a quote for sending whatever it is by their fully tracked and insured service, add on fifty bucks for the cost of transporting them to the P&S depot and add that to the invoice.

They either pay that much (will be very expensive) and you have made enough to make it worth the time and trouble or they don't pay and you can go through the unpaid item dispute process.

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It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?

i-once-was-bump · ‎27-06-2013

You don't need to do anything, no need for very high postage quotes or anything.

Just wait the four days from the end of the auction and start a NPB dispute.

I have done this on Pick Up Only items and it sure gets the buyer to my front door in a real hurry.

thecatspjs · ‎27-06-2013

I totally agree with your tactic Bump - very sensible and appropriate for a pick up only item IMO.

phorum_junkie* · ‎28-06-2013

You don't need to do anything, no need for very high postage quotes or anything.

Just wait the four days from the end of the auction and start a NPB dispute.

I have done this on Pick Up Only items and it sure gets the buyer to my front door in a real hurry.

The downside of that idea if they are out of State is that they may just pay the item price only by Paypal then you will have to refund and then argue with ebay about why the neg should be removed.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?

retailtherapist_8 · ‎28-06-2013

Please correct me if I am wrong. If it states pick up only, why is it the Sellers problem to find out rates to courier or pack & send or post in any way? Should 'nt that be the Buyers responsibility? Why would you not just nicely remind the Buyer of your TOS and say you are however, very happy to work in with their courier or freight company of choice?

Forgive me, I am only a few months into Selling so I might be way off base.:8}

chezzy · ‎28-06-2013

Regardless of whether the buyer is a novice or didn't see the questions and answers because they may or may not be using a mobile device, it actually quite clearly says pick up where it refers to postage. I am not on a mobile device but can see it mentioned twice and then a third time under questions and answers? I would be surprised if mobile devices/apps left pertinent information out completely.

Seller should not have to worry about chasing around and getting quotes, they shouldn't even have to worry about packing the item which is another issue all together.

The seller could always suggest the buyer arrange someone to pack and collect the item at the buyer's own expense. Even suggesting this is going above and beyond, seller specified pick up only for a reason, his item his rules?

i-once-was-bump · ‎28-06-2013

Please correct me if I am wrong. If it states pick up only, why is it the Sellers problem to find out rates to courier or pack & send or post in any way? Should 'nt that be the Buyers responsibility? Why would you not just nicely remind the Buyer of your TOS and say you are however, very happy to work in with their courier or freight company of choice?

Forgive me, I am only a few months into Selling so I might be way off base.:8}

Way off base? NO, you are spot on.

While some might come here cussing and cursing about buyers most of us do reply politely and your suggestion for a reply is most definitely polite but firm, just what is needed.

phorum_junkie* · ‎29-06-2013

I would never let a buyer arrange the courier delivery, it would still be classed as pick up only so no Paypal protection if the buyer does a bank chargeback.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?

thecatspjs · ‎29-06-2013

The majority of businesses accept credit card payments and lets face it its commonsense surely that the frequency of charge backs is very, very small.

In any case if a professional courier company is organised by buyer to collect there are transaction records for the freight including from - to address details.

There are many successful, highly respected ebay businesses particularly in the antiques area, that sell using mostly pick up only, and indicate that they are happy to liaise with a buyers choice of couriers, I would think that this would not be offered if it was such a significant risk.

Whilst some may not choose to accept a courier delivery for a pick up only item - it can be the difference between making a sale or not.- and it should be noted in a listing that courier pick up will not be accepted.

retailtherapist_8 · ‎29-06-2013

I would never let a buyer arrange the courier delivery, it would still be classed as pick up only so no Paypal protection if the buyer does a bank chargeback.

I must have misunderstood I believe the OP did offer pick up only for the item. I don't get the difference between the buyers own courier & the buyer physically picking the item up when "pick up" is the only way to receive the goods.

In the words of the illustrious and infamous Pauline Hanson......." please explain"??:|