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"Something went wrong and we weren't able to generate the label"

jvdv
Community Member

Frustrating trying to print a label and after trying various browsers on 2 computers without success I finally end up chatting to someone at eBay who says:

 

"I have checked with our technical team and can see that there is an ongoing technical issue going on and that is the reason you are unable to print the postage label and you are getting the error message " "Something went wrong and we weren't able to generate the label. 

 

Due to the technical issue you are unable to purchase the posatge label at your end, To resolve the issue as faster, our previous agent has already forwarded your details as a sample to our technical team and our team is working on it to get the issue fixed and we have received similar concern from other member's too.

 

In meant time, you can directly print the postage label from the postal services office or site that you wish to use to ship the item and you can add the tracking details to the item and share the tracking number via eBay messages so that buyer can track from his end."

 

Currently we do not have exact time frame but the issue will be fixed soon, it may take up to 24 hrs."

 

 

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Re: "Something went wrong and we weren't able to generate the label"

WARNING if you are using your AusPost account to download from ebay.
If you have multiple items in the same order make sure you note the item numbers.

I had a 3 item order and edited the field of item numbers to '3 items'.

Dumb move.

Now I have no way of finding the other 2 item details in ebay because in payments

the order is showing the first item only...lol

 

Not sure the item numbers would have helped but be careful anyway.

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