"available funds" but payout won't occur?

[phoebe1286]

Hi all, I'd love it if someone can help me. I've googled this for hours...

I have some money available in my seller dashboard which appears as "available funds", but the money won't pay out into my bank account. The 'available funds' have been there since July, and it's now the end of September. I've googled articles that recommend I "withdraw"  the funds, but I don't see anywhere that that's an available function. Can someone step me through how on earth I get these funds into a bank account?

Thank you so much!!!

[phoebe1286]

That is how I found this page. When I clicked through the 'contact us' options, the only option was to talk to an automated bot or ask the community. I have a tiny baby and two older children so I am extremely time poor - does anyone have a link / email address that I can use to actually contact a human being at Ebay for help with this?

[sandypebbles]

There is no email address for eBay that will reach a human, the emails are all bot with automated replies based on key words

There should be a contact somewhere specifically for issues with Managed Payments (I'll see if I can find it, it has been posted on the forum in the past but I don't know if it's still 'active'

Otherwise, it should allow you to keep clicking through the options under Live Help, if nothing matches exactly you should be able to click on the closest thing, and once contacted to an agent, you can ask for a supervisor

The only other thing  I can think of now right off the top of my head, have you had a new card (if your card expired) since you signed up to Managed Payments? and if so, did you update to the 'new' card ?

[phoebe1286]

I've re-added my bank details in case that had anything to do with it.

My dashboard literally says "your total funds AU$99.29"

then underneath

Available funds: $99.29

and then an exclamation mark emoji with "you have no upcoming payouts"

**bleep**?!

Anyone got any idea?

[domino-710]

Have you ticked when you'd like to be paid - ie - daily - weekly - whatever.??

[sandypebbles]

Was just about to ask the same as Dom

Other than that, no, sorry

[gutterpunkz05]

When you get into the automated bot chat,  type in talk to agent, you will then be asked for a brief reason,  IE: problem with payment, and you will then be transferred to a live agent.   As long as it is during operating hours.

[sugar249]

I could be wrong,  but I seem to remember when I re added my bank details, I had to go through the micropayments again.   Have these popped up?