should I block buyer like this?

[liquidationhouseffi]

l sent an item on 21/08, and today (25/08), the buyer opened request for refund claiming not receive items. It's only $12, there was no tracking. Normally I will ask the customers to wait few more days cause sometimes AP really slow. But this time I didn't cause I feel like there is something wrong. Normally when the buyers did not receive their items, they will send me message to ask about it, but not directly opened request and asked refund, most importantly, not so quick (only 4 business days). So I thought no matter what I explain, I will need to refund at the end. Therefore, I refunded and block this buyer, did I do the right thing? I have been a seller for less than a year, this is the first buyer I block, really need advices, thanks!

[kopenhagen5]

I would also block a buyer that doesn't communicate.

Unreasonable and impolite.

You did the right thing except I wouldn't have refunded so quickly, it may turn up next week.

Hopefully the buyer repays when it does turn up. Wishful thinking I know. 

[liquidationhouseffi]

I refunded so quickly cause I have got a feeling that even wait for another week, the buyer will still say not receive the items. So I want to finish this issue asap.

[springyzone]

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@liquidationhouseffi wrote:
I refunded so quickly cause I have got a feeling that even wait for another week, the buyer will still say not receive the items. So I want to finish this issue asap.

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You could be right but I think I would still have asked the buyer to wait a few more days to see if it turns up.

What estimated delivery date did it give on your ad as 4 days after a sale seems very quick for someone to be asking for a  refund.

It could very well not have been delivered yet but may turn up in the next few days & that could have solved your problems.

If you think it is just someone who is going to lie anyway, at least make them go to a bit of trouble before you automatically refund, although of course you would have had to eventually without tracking.

You could still block them from buying again even if you had asked them to wait a few more days..

[designers*n*more]

Check the buyer's feedback left for other sellers. This may give you an indication if they often don't receive parcels.

extremely poor on the buyer's part to not even contact you. Where was the buyer's location? If they are in a state where delivery takes longer than 4 days that's really poor form.

I would email the buyer and politely state you have refunded their payment but should the item turn up you would appreciate the buyer sending payment.

[collect247]

Another one of eBay's precious gems

[liquidationhouseffi]

Thank you for all your replys. Normally I would tell the buyers it needs 2 to 6 business days, but sometimes it will take up to 12 business days. (one buyer received the first order and replacement at the same time, and returned back one of them.)
But this time I just can't be bother to send message to the buyer (reason as I said above), but after refunded, I did politely ask the buyer to repay when the items turn up later.

[liquidationhouseffi]

I check buyers feedback points every time. This buyer only has 12 points, only purchased from me during the past month, so it is difficult to check what the buyer said about the other sellers.

[springyzone]

If it is someone new to ebay they may have been very nervous, especially if they have had, by any chance, had a bad experience earlier. Even if all the experiences have been good, they might still be nervous with this form of buying.

A soothing email to explain it could take a few more days but to contact you again in eg 4 days if it has not arrived by then might help as they would see you were responsive.

Oh well, the refund is done now, let's hope they are as quick to repay as I would be willing to bet the item will arrive.

[liquidationhouseffi]

As a new seller, maybe I am also too nervous and scared, just try to do everything to make buyers satisfied. This is the first buyer requested refund without sending me message, really made me nervous and think the buyer won't like communication at all. 

Well, refund has been made, hopefully the buyer will repay if items arrive.

But again, should I block this buyer?