technical assistance needed

[ladyjayde007]

I got this message when I tried to upload my latest round of listings "The picture pack feature previously used in your listings is no longer available on ebay. Gallery and supersize features have been added to your listings but you may remove these features before uploading. Click the upload button again to upload your listings with the picture pack feature removed and gallery and supersize included." Is there a default setting that I have to change in my turbo lister set ups before I create any new listings? How do I prevent this message continuing to display? Thank you.

P.s. I tried contact support but it would not accept my post saying that I had to enter the other persons user ID... what other ID?

[cq_tech]

Well you certainly won't get one here as ebay don't read these boards.

You need to contact ebay directly via the Customer Support link at the top-right of this page.

[diversitybooks-australia]

I received a reply from Customer Service (C& P'd below), but looks like more correspondence is needed. The only option I can see available under 'Listing Upgrades'  is to add a subtitle.

Anne

"Thank you for contacting eBay. I'm sorry you're having this issue with your Turbo Lister.

The picture pack and gallery view features should be featured on your listings in the Listing Upgrades section. When you see this error message in the Waiting to Upload section of Turbo Lister, you should be able to double click on the affected item, and see the options in the Listing Upgrades section on the right side. Are you not seeing these selections there?

Please let me know if the issue persists."

[go-tazz]

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@divbooks wrote:

The picture pack and gallery view features should be featured on your listings in the Listing Upgrades section. When you see this error message in the Waiting to Upload section of Turbo Lister, you should be able to double click on the affected item, and see the options in the Listing Upgrades section on the right side. Are you not seeing these selections there?

Please let me know if the issue persists."

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Same here,this is all that pops up:

[diversitybooks-australia]

I'll get back to CS when I can summon up the energy