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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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I sold an item with a terrible result, customer unhappy. I advised to return item, after 15 emails being called a liar, cheat, thief, a disgrace, that I duped him etc etc I reported buyer to ebay. I had advised on 3 occassions to return item for refu...

User avatar by • Community Member
  • 367 Views
  • 1 replies
  • 0 Helpful

Have sold an item, buyer wants me to post to a different addrees to the one they have in their ebay

They have a different address in thier ebay account. They actually want me to post it to a Post Office and request it be held for them there (not an actual PO box, just the PO!). I have asked them to change their mailing detail in their ebay account,...

User avatar by • Community Member
  • 418 Views
  • 3 replies
  • 0 Helpful

How many listings can sellers keep up with ?

I have to admit I have made a few mistakes in the last few days. The worst was taking a $100 international item to the post office for pack & track. It was in my pile of large letters and although I mentioned it to the PO staff, we both forgot to ear...

Resolved! SMPro Title Update Suggestion

In our SMPro we are seeing a Listing Improvement Recommendation to update a Title on one of our listings. I am seeing the warning/Error shown in the attached partial screenshot. But I am unable to make out what it means or how to fix it. Anyone with ...

User avatar by • Community Member
  • 496 Views
  • 9 replies
  • 0 Helpful

Resolved! Starting in late April, detailed seller ratings will no longer be anonymous

Referring to the March announcement from ebay "Sellers will be able to run reports telling them which of their transactions received low detailed seller ratings." I cant see where I can run this report, anyone have an idea? Or am I having a blonde mo...

Is there a way you can offer Free shipping for AU customers and still charge for overseas customers?

Hi all, I am looking to changing to 'Free shipping' for our listings but will obviously be including the shipping price in the overall listing price. Is there a way you can offer Free shipping for AU customers and still charge for overseas customers?...

Resolved! Trouble relisting an item

I've been trying to relist an item which I've previously had listed successfully. Due to the new eBay fees structure, I've made a couple of changes but every time I try and submit the listing it gives me the error 'You can not submit your listing due...

Resolved! Click & Send -- Ship from state is invalid

I am trying to send a 500gm satchel via C&S and keep on getting this message when trying to add to cart. "Ship from state is invalid" My ship from address is valid in QLD.I've tried re-saving my own address but the error is persisting.I can't seem to...

User avatar by • Community Member
  • 1340 Views
  • 14 replies
  • 0 Helpful

Resolved! Does the 10% post discount apply to ebay satchels ?

I am currently assuming that from the wording of the discount post offer that the offer only applies to "assessed" post and may mean there is no discount on eBay flat rate post.Someone please tell me I am wrong !!

User avatar by • Community Member
  • 413 Views
  • 2 replies
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