threat with negative feedback unless I pay $90

[naturesluxuryau]

the item in question :

http://www.ebay.com.au/itm/221803226987?euid=911074e8b4ad46c78dcb76280368533e&cp=1

basiclly, I put colour options too simply, I put white/light green/light blue in the options. But I included 2 pictures with the "white" set with pure white sheets, you can clearly see the quilt color is more towards "creamy" instead of 100% pure printing paper kind of white.

The buyer receives the item, and said the item description is "white" whish is wrong and misleading, and said she would NEVER purchase or want a cream coloured quilt set, like the ones in the photo. She said she saw the photos, but assume the photo color varys from screen to screen, she belived the white option quilt should be 100% pure printing paper kind of white, instead of the photo color.

I offered full refund, and also cover return postage. She refused. She wants to keep the item.

I offered 10% discount, which is $18.00, and let her keep the item, she refused.

I offered $30 discount, and let her keep them, she again refused.

She insisted on keeping the item, and ask me to send her $90 via paypal, otherwise she will "have no choice to leave a negative feedback".

I was being very honest, and let her know the exact costs from my end. "

1) CNY340(standard 3 pc) + CNY70(2 european cover) = CNY410, with currency rate of 4.8 (When we imported, it is actually 4.66 right now). the quilt alone cost 410/4.8=AUD$85.42,
2)To ship the item from China to Sydney, it cost US$15 per set, which is around AUD$20.00
3) Shipping cost from us to your address, AusPost regular parcel AUD$19.75
4)Partial refund does not qualify us to receive a eBay final value fee refund, so we would still be paying eBay for $180*8%=AUD$14.40
5)We would also be paying PayPal transaction fee for the $90 dollar we received from you after 50% partial refund, which is $0.3+$90*2.6%=AUD$2.64
This sums up to a total expense cost in our end for $142.21"  

(**this doesn't even count storage rent/bills/my time in.)

I told her I can not sell at such a huge loss.

TBH, my store is a tiny tiny store, I don't make that much money, this loss actually mean a lot for me.

The buyer think the item alone, with currency rate of 4.66, it would cost AUD$87.98 only.

And the shipping, both national and Auspost, and ebay/paypal charges is none of her business. I should be more than happy to send her $90.

I continuously ask her to open a refund case with eBay, and send the item back for a full refund, I told her countless times i will cover the return postage. She said NO. She is defently want to keep the "Never purchase or want a cream quilt set", and demand me send her $90 or she will leave a negative feedback.

I have ran my tiny shop for over 3 years, this is the first time I faced with a negative feedback. Tried to call eBay, they said they can not force the buyer to return and ask for a refund. The buyers gonna do what they like. And they also can not gurantee they will be able to remove the negative feedback.

I'm very upset right now, I've put a lot of effort to keep my 100% postive feedbacks.

[imastawka]

One neg is no big deal.

Says the person with 13,000+  fb

Keep in mind, the OP only has 270+  fb

[phorum_junkie*]

I think you are doing the right thing in agreeing to refund on return, at least they opened a Paypal dispute and not one through ebay or you may have ended up having to pay for the return postage as well.  I would not have left a follow up without calling ebay first and asking for the neg to be removed because of the extortion, you should still do so and if the first person doesn't agree to the removal try again later as some are more willing to help than others, if you still don't get anywhere ask to speak to a supervisor.

[naturesluxuryau]

Was busy at work today, don't have the time to call eBay, but filed a "feedback abuse" report via ebay's website. Successful got the "feedback comment" removed.  Later I understood this was only the 'comment', so the "negative feedback rating" is still there, along with my follow up.

I got off work, first thing is to call eBay, took them 3 min to go through all the email threats from this buyer. And they removed this negative rating for me.  😄 

so happy and relieved.